Mogtaba Arsheldeen Babiker Saad
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Hardworking employee enthusiastic about learning .Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Cheval International Lubricants
04.2020 - Current
- Respond to customer inquiries and provide assistance in choosing the right oil for their cars
- Provide the necessary information on the properties of different oils and methods of their use
- Receiving complaints and suggestions and directing them to the competent authorities
- Register and update customer data
- Providing technical support to customers in the event of any technical problem
- Providing the necessary information on the periodic maintenance of cars and the best practices in caring for engines and oils.
Call Center
ZAIN
02.2019 - 01.2020
- Answer incoming calls from customers and provide assistance in resolving problems they encounter with communication services
- Providing the necessary information about available services and offers, receiving complaints and suggestions and directing them to the competent authorities
- Register and update customer data
- Documenting calls and communicating with customers via email or text messages in case more information or follow-up is needed.
Customer Service
MTN SUDAN
01.2017 - 01.2019
- Respond to customer inquiries and provide assistance in resolving problems they encounter with communication services
- Provide the necessary information about available services and offers
- Receiving complaints and suggestions and directing them to the competent authorities
- Register and update customer data
- Providing technical support to customers in the event of any technical problem.
Education
Bachelor of Arts - Accounting And Finance
Sudan University of Science And Technology
Khartoum, SUDAN11.2015
Skills
- The ability to communicate effectively with customers and understand their needs and requirements
- The ability to deal with angry or fanatical customers in a calm and professional manner
- Commitment to achieving customer satisfaction and achieving the company's goals
- The ability to deal with customers with tact and respect, and to solve problems quickly and effectively
- Good knowledge of the products and services offered by the company
- The ability to work under pressure and manage time effectively
Accomplishments
- Collaborated with team of 24 employee in the development of providing feedback
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
German
Elementary (A2)
Marital Status
Single
Personal Information
- Title: Customer Service
- Date of Birth: 24/08/1993
- Gender: Male
- Nationality: Sudan
- Driving License: UAE Driving License
Software
Microsoft office
Excel
Odoo
Word
Yamen soft
Affiliations
- Institute of Management Accountants
Timeline
Customer Service Representative
Cheval International Lubricants
04.2020 - Current
Call Center
ZAIN
02.2019 - 01.2020
Customer Service
MTN SUDAN
01.2017 - 01.2019
Bachelor of Arts - Accounting And Finance
Sudan University of Science And Technology
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