Summary
Work history
Overview
Education
Skills
Languages
Timeline
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Mohab Soliman

Mohab Soliman

Sales & PR Manager
Dubai,UAE

Summary

Dynamic Sales and Customer Service professional with over 15 years of experience in driving sales growth, fostering client relationships, and leading public relations initiatives. Adept at leveraging interpersonal and technical skills to resolve customer issues, optimize sales strategies, and build brand reputation. Proven track record of achieving and exceeding targets across diverse industries, including technology, construction, and hospitality

Work history

Sales & PUBLIC RELATIONS MANAGER

Sahar Hamid Bin Afein Al Shamri Foundation Mattresses
Remote , KSA
01.2022 - 11.2024
  • Managed over 40 customer calls per day
  • Increased sales by 21%
  • Managed remote public relations responsibilities including overseeing social media strategies and online communications, monitoring brand mentions, and ensuring engagement aligns with brand values
  • Supervised content creation and approval for promotional materials, ensuring accuracy and alignment with organizational goals
  • Led brand and reputation management efforts to maintain consistency in messaging and public image
  • Conducted remote sales activities such as prospecting, lead generation, virtual customer engagement, product demonstrations, negotiation, and CRM management
  • Provided remote customer support, resolving issues, ensuring satisfaction, and achieving sales targets independently
  • Championed creative use of resources and collaboration.

Sales

Dream (SMARTPHONES AND COMPUTERS)
Alexandria, Egypt
02.2021 - 12.2022
  • Increased smartphone sales by 60% through effective customer needs assessment, personalized recommendations, and excellent follow-up
  • Built strong client relationships by providing detailed product information and ensuring customer satisfaction
  • Utilized feedback to optimize sales strategies and improve product presentation

Sales & PR SPECIALIST

Ayad Ayad Contracting & Modern Construction Co.
Damnhour, Egypt
01.2011 - 12.2020
  • Managed over 50 customer calls per day
  • Increased sales by 10%
  • PR Specialist RESPONSIBILITIES :
  • Media Relations Writing press releases, news articles, and other media materials
  • Building and maintaining relationships with journalists, editors, and media outlets
  • Organizing press conferences, interviews, and media events
  • Monitoring and analyzing media coverage
  • Strategic Communication Developing and implementing PR strategies aligned with organizational goals
  • Crafting key messages to communicate the organization's vision, values, and goals
  • Managing communication during crises or sensitive situations
  • Content Creation Creating content for newsletters, brochures, and websites
  • Writing speeches and talking points for executives
  • Managing social media accounts and creating engaging posts
  • Community outreach programs
  • Ensuring events align with organization's branding and messaging
  • Brand Management Ensuring consistency in organization's messaging and image
  • Monitoring public perception and implementing strategies to enhance th brand's reputation
  • Liaison between the organization and the public or key partners
  • Research and Analysis Monitoring public opinion and industry trends
  • Conducting research to evaluate the effectiveness of PR campaigns
  • Analyzing competitors' PR strategies
  • Crisis Management Managing communication during crises to minimize reputational damage
  • Preparing crisis communication plans in advance
  • Reporting and Documentation Preparing reports on PR activities and their outcomes
  • Documenting campaign strategies, goals, and results for future reference
  • Budget Management Managing budgets for PR campaigns and events
  • Ensuring cost-effective use of resources
  • SALES RESPONSIBILITIES: Customer Engagement Initiating contact with potential customers via calls, emails, or face-to-face meetings
  • Building relationship

HEAD RECEPTION

Hyatt Regency Taba Heights
Taba, Egypt
03.2008 - 11.2010
  • Team Management: Supervising and mentoring reception staff
  • Scheduling shifts and managing attendance
  • Providing training and performance evaluations
  • Guest/Client Interaction: Welcoming and assisting guests, clients, or customers
  • Resolving complaints or escalating them to the appropriate department
  • Ensuring excellent customer service is provided at all times
  • Administrative Duties: Overseeing booking systems, check-ins, and check-outs (in hospitality settings)
  • Managing emails, phone calls, and correspondence
  • Maintaining the reception area's cleanliness and organization
  • Coordination with Other Departments: Acting as a communication link between the reception and other departments
  • Ensuring guest or client requests are relayed and fulfilled promptly
  • Security and Protocols: Monitoring visitor access and maintaining security protocols
  • Keeping accurate records of visitors, deliveries, and outgoing correspondence
  • Handling Emergencies: Managing situations

Overview

17
17
years of professional experience
2
2
years of post-secondary education

Education

Business Administration -

Oxford Alexandria Institute
Alexandria
01.2006 - 06.2008

Skills

  • Sales Expertise
  • Customer engagement
  • Upselling
  • Cross-selling
  • Microsoft Office Suite
  • Windows
  • Mac OS
  • IOS
  • Android
  • Linux
  • Adobe Photoshop
  • Cultural adaptability
  • Marketing Proficiency
  • Social media strategy
  • Content creation
  • Media relations
  • Creative
  • Customer service excellence

Languages

Arabic
Native
English
Upper intermediate
B2

Timeline

Sales & PUBLIC RELATIONS MANAGER

Sahar Hamid Bin Afein Al Shamri Foundation Mattresses
01.2022 - 11.2024

Sales

Dream (SMARTPHONES AND COMPUTERS)
02.2021 - 12.2022

Sales & PR SPECIALIST

Ayad Ayad Contracting & Modern Construction Co.
01.2011 - 12.2020

HEAD RECEPTION

Hyatt Regency Taba Heights
03.2008 - 11.2010

Business Administration -

Oxford Alexandria Institute
01.2006 - 06.2008

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Mohab SolimanSales & PR Manager