Mohamad Abdulhannan

I have a great long Professional relation with Louis Vuitton, since 2023 I always support LV Stores in Dubai during the peak season.

2023 three month contract in Mall of Emirates

2024 three month Contract in Dubai Mall.

2025 currently working in Mall of Emirates for the new store extension opening.

• Served as the first point of contact for client queries, offering immediate assistance.
• Identified client needs with precision, enhancing product recommendation accuracy.
• Built strong relationships with clients, leading to increased loyalty.
• Supported sales team in achieving targets by upselling relevant products and services.
• Managed client portfolios, making timely updates and adjustments based on market conditions.
• Conducted regular follow-ups to ensure client satisfaction.

It was two month Contract During the peak session in Mall of the Emirates.

• Delivered exceptional customer service, resulting in repeat business.
• Supported sales team in achieving targets by upselling relevant products and services.
• Identified client needs with precision, enhancing product recommendation accuracy.
• Built strong relationships with clients, leading to increased loyalty.
• Maintained comprehensive knowledge of products to provide informed suggestions.
• Monitored client accounts for regulatory compliance and risk management.

Since 2021 I joined The Freelance Team of Quintessentially Agency And I have been working on different projects for many international luxury brands such as:

Van Cleef, Cartier, Louis Vuitton, Chanel, Hermes and NBA

I have the pleasure to work with Many royalty and Celebrities such as:

HRE Princess Maha Al Saud

HRE Princess Jawaher Al Saud

Rami Malek

Yasmine Sabri

Dhafer L'abdine

Lujan Imran

daily tasks were: welcoming the quests and Establish A relation, open a communicate channel, support with the check in process, checking their room and placing the gifts, follow up on their schedule and make sure all the services that booked for them are happening in the right time such as hair and makeup, spa, dinner… and support with their check out, transportation

to the airport and Marhaba service with great support from the team.

• Created personalised experiences for VIP guests, elevating overall service perception.
• Coordinated special events to enhance guest satisfaction.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Collaborated with staff members to enhance Guest experience and exceed client satisfaction rate targets.

It was my first experience in Luxury Brand

Client Advisor support during the Pop Up Activation.

it was for a month Tow years in role 2021 2022,

• Created a welcoming store environment with meticulous attention to visual merchandising.
• Engaged customers on the shop floor, promoting new arrivals and bestsellers.
• Delivered excellent customer service by understanding and meeting client's luxury needs.
• Collaborated with team members to achieve collective sales targets.
• Built strong relationships with customers for repeat business.

• Ensuring customer service excellence

• Push sales to deliver individual and store targets as well as other KPI's.

• Stock Management: Arranging space for the shipments and help with inventory.

• Transfer items out of the store.

• Audit the floor merchandise and instruct detailed replenishment.

• VM standards: Re-fresh merchandise on the floor with new collection.

• Dealt with customer complaints promptly, enhancing brand reputation.
• Ensured adherence to company policies by all team members maintaining a professional retail environment.
• Managed daily store operations to increase efficiency.
• Maintained high standards of cleanliness across the shop floor ensuring a pleasant shopping environment for customers.
• Coordinated team schedules for optimal store coverage.
• Addressed customer queries, improving overall satisfaction.