MOHAMAD AL JOKHADAR

• So far, had successfully achieved more than 1000 happy permanent customer to keep us on top of best company to deal with .
• Improved marketing to attract new customers and promote business.
• Maximized performance by monitoring daily activities and mentoring team members.
• Developed and implemented business strategies to achieve business goals and stay competitive.

• Shift Supervisor. During this role, I gained valuable experience in managing various operational challenges and implementing fast and effective solutions that helped minimize potential losses for the company. I was responsible for supervising transactions, assisting and guiding clients, monitoring workflow, and preparing concise reports for senior management. These efforts significantly contributed to improving efficiency and accelerating the pace of operations.
  Additionally, I developed strong leadership and problem-solving skills, enhanced my ability to make quick, well-informed decisions under pressure, and maintained effective communication between team members and upper management, which played a key role in achieving departmental goals.

• Streamlined inter-departmental collaboration to enhance workflow efficiency and operational coordination.
• Inspired and guided team members to surpass individual performance targets while upholding high-quality service standards.
• Compiled and analyzed weekly performance reports for senior leadership, providing actionable insights and facilitating informed decision-making.

• As a part of the group, my responsibilities are to identify customers needs, handle Customers suggestions And complaints. Managed over 60 customer transactions per day . Guaranteed positive customer experiences by efficiently resolving customer concerns .
• Helped resolve a recurring transaction complaint by analyzing reports and identifying a major process bottleneck, which led to a 70% reduction in tickets for this specific issue.

Develop company requirements, staff management, Public relation, and customer services

Maintained reception area in orderly manner to provide visitors with a positive first impression of the company.

• Provided leadership and direction for employees, supervising and Negotiation abut activities to drive productivity and efficiency.
• Led performance reviews and tailored employee feedback to facilitate professional development and Team Building.
• Prepared strategic planning to realize company vision that help us to improve the income 35% above the company vision .