Mohamad AlSatari
Senior Flight Attendant
Dubai ,DXB
Summary
- Managing teams between 4 and 16 members at a time , I have a proven record of building highly-motivated teams , in order to increase productively levels and reduce any escalating issues,resolving conflict and Improving Team Work .
- Experienced in customer service with over 12 years of experience in the field, Excellent reputation for resolving problems and improving customer satisfaction.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
5
5
Languages
Work History
Senior Flight Attendant
Emirates Airline
Dubai
06.2016 - Current
- Fully responsible for a cabin by managing resources (time, product and people) , maintaining high standards of (safety, security and service) to ensure customer needs are met in the specific cabin for which they are accountable.
- Share responsibility with Flight Purser to ensure safe and secure operation of the aircraft for the duration of the flight.
- Ensure that customers are consistently provided with the highest quality of customer service through effective supervision of crew members.
- Ensure customer complaints in the respective cabins are fully investigated, managed effectively, documented and appropriate service recovery is applied .
- Provide guidance, direction and feedback to team members to ensure standards are consistently met (service, safety, security).
- Responsible for conducting timely and motivational briefing sessions prior to flights in accordance with the pre‑flight briefing guidelines and ensuring the required Image and uniform checks and document checks are completed for all crew.
- Complete timely, factual and accurate reports, ensuring management is appropriately and contently informed, and provide relevant feedback to other relevant departments to assist with
Cabin Crew Member
Emirates Airline
Dubai
06.2010 - 06.2016
- Complied with all airline and national aviation regulations to ensure that complete safety and security procedures were met.
- Attended training in customer service, conflict resolution tactics and safety procedures to remain updated with new requirements and procedures.
- Monitored multiple databases to keep track of all company inventory like alcohol beverages and duty free bars carts .
- Consistently managed client needs through cabin by monitoring and rotations resulting in providing the best in flight service experience possible during the flight to our customers.
- Used LEAP technique and active listening skills to alleviate issues and promote conflict resolution.
Front Office Supervisor
Kempinski Hotel
Amman , Jordan
04.2008 - 12.2009
- Assisted Front office manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
- Created, documented and updated hotel policies to guide front office personnel in service excellence and industry best practices.
- Trained team members on new hotel services and products to support promotional efforts.
Front Desk Receptionist
Le Vendome Hotel
Amman , Jordan
08.2007 - 04.2008
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Education
Bachelor Degree - Hotel Management
Applied Science University
Jordan 09.2006 - 08.2009
Skills
Customer Service Management
Working Under Pressure
Problem Solving
Hospitality Service Expertise
Using AED and CPR Method
Negotiation and Influencing Skills
Decision Making
Additional Information
Holding a prolonged Residency in Bulgaria.
Holding an international Driving license.
Timeline
Senior Flight Attendant
Emirates Airline
06.2016 - Current
Cabin Crew Member
Emirates Airline
06.2010 - 06.2016
Front Office Supervisor
Kempinski Hotel
04.2008 - 12.2009
Front Desk Receptionist
Le Vendome Hotel
08.2007 - 04.2008
Bachelor Degree - Hotel Management
Applied Science University
09.2006 - 08.2009