Haleemath Safwana
Sharjah,UAE
Summary
Skilled IATA Professional with extensive experience providing first-class service within office and call Centre settings. Consistently exceeds expectations with dedicated work ethic and passion for helping people. Committed to professional development, achieving strong results and applying consistent best practices.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Customer Service Agent
Calicut International Aiport
Calicut, India
11.2022 - 12.2023
- Check in and boarding the passenger.
- Responsible for the day to day management of flight handling.
- Assisting customer with special needs.
- Customer requirements and services.
- Handled delay flights, cancellation of flights and AOG flights.
- Greeting the customers.
- Performed duties at baggage area in both side BBA & BMA.
- Handled Flights- Air India, Air India Express and Oman Air.
- Collaborated well with other customer agents to deliver consistent service across various platforms.
- Addressed and resolved customer complaints in line with company guidelines and within target timeframes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Ramp team leader
AIASL
Kozhikode, India
11.2022 - 05.2023
- Offloading and loading passenger bags & cargo as per load sheeter plan.
- Checking the FOD before and after the flight.
- Marshalling.
- Note the timings of turnaround flights.
- Provide the manpower / equipment's of ramp side.
- Lifted oversized and heavy luggage safely to maintain condition and reduce risk.
- Handled flights, Air India Express, Air India, Fly Dubai, Oman Air.
- Fielded inquires from customers, answered questions and promoted available services.
- Transported luggage to terminal areas for timely customer collection.
Travel consultant
Akbar Travels
Kasaragode, India
03.2021 - 09.2021
- Prepared comprehensive travel itineraries using accessible formats for customers.
- Conducted thorough market research to maintain advanced knowledge on top destinations and travel trends.
- Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
- Confirmed payment of deposits from clients before commencing with bookings.
- Strived to reach set sales and revenue targets.
- Accommodated client requests for customisations or modifications as best as possible.
- Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
Education
IATA Foundation With Airport Management - IATA
Akbar Academy
Kasaragode,Kerala,India 05.2021 - 06.2022
Higher Secondery - Commerce
MS College
Kasaragode,Kerala,India 06.2018 - 03.2020
High School - Kerala Syllabus
GHSS Uppala
Kasaragode,Kerala,India 06.2016 - 03.2017
Bacholers Of Business Administration - BBA
Annamalai University
Kasaragode,kerala,India 04.2021 - 03.2023
Skills
- Team work
- Customer service
- Multi-Tasking
- Leadership
- Problem solving
- Active Learning
- Training programmes
- Microsoft Office Suite
- Customer relations
Certification
- Airport management.
- IATA Foundation with AMEDEUS.
- Galileo.
- SABRE.
- AMADEUS.
Languages
English
Fluent
Hindi
Advanced
Tamil
Intermediate
Malayalam
Fluent
Declaration
I hereby declare that all the above information is correct to the best of my knowledge and belief.
Personal Information
- Date of birth: 08/08/01
- Nationality: Indian
Timeline
Customer Service Agent
Calicut International Aiport
11.2022 - 12.2023
Ramp team leader
AIASL
11.2022 - 05.2023
IATA Foundation With Airport Management - IATA
Akbar Academy
05.2021 - 06.2022
Bacholers Of Business Administration - BBA
Annamalai University
04.2021 - 03.2023
Travel consultant
Akbar Travels
03.2021 - 09.2021
Higher Secondery - Commerce
MS College
06.2018 - 03.2020
High School - Kerala Syllabus
GHSS Uppala
06.2016 - 03.2017
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