Mohamad El Khatib
Delivery and Operations Manager
Dubai
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Delivery and Operations Manager
Intalio
11.2022 - Current
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled staff training initiatives aimed at upskilling workforce to meet dynamic industry demands.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Streamlined project management processes by implementing standardized templates and documentation, leading to increased efficiency and reduced errors.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Managed diverse cross-functional teams with effective leadership skills, fostering positive working relationships among team members for optimal performance.
- Optimized resource allocation by accurately forecasting project staffing needs and adjusting priorities as needed to meet organizational goals.
- Conducted thorough post-project evaluations to identify opportunities for process improvement and lessons learned for future initiatives.
- Mentored project managers through ongoing coaching and support, contributing to their professional growth and development.
- Gained strong leadership skills by managing projects from start to finish.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Financial Services Capability Lead
Avanade
02.2022 - 10.2022
- Conducted comprehensive research on market trends, competitor analysis, and client feedback to drive continuous improvement initiatives.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Optimized staffing levels through regular monitoring of attrition rates and anticipated changes in business demands.
- Assisted in the development of career progression frameworks, promoting employee growth opportunities within the company.
- Collaborated with HR partners to implement targeted retention strategies, reducing employee turnover rates.
- Developed comprehensive workforce plans, addressing critical skill gaps and ensuring a robust talent pipeline.
- Facilitated communication between HR departments and business units for seamless integration of workforce planning efforts.
- Enhanced workforce planning strategies by analyzing data and identifying trends in workforce supply and demand.
Digital Innovation Studio Lead
Avanade
08.2020 - 02.2022
- Evaluated emerging technologies to identify new opportunities for organizational growth and competitive advantage.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Facilitated business by building essential networks with partners to drive new sales opportunities
- Conducted regular business reviews with partners to assess performance against mutually agreed-upon objectives, driving continuous improvement efforts.
- Identified potential risks within partnerships and implemented mitigation strategies accordingly.
- Collaborated with product management teams on roadmap alignment between companies, ensuring seamless integration of technologies.
- Conducted regular status meetings with partners to review progress towards shared goals and objectives.
- Led cross-functional teams in the development and execution of innovative projects, resulting in increased revenue streams.
- Increased brand awareness through roadshows to increase market reach.
Canada Studio Tech and Incubation Lead
Avanade
01.2020 - 08.2020
- Mentored junior developers, fostering a culture of continuous learning and skill improvement.
- Translated technical concepts and information into terms parties could easily comprehend.
- Evaluated emerging technologies, making strategic recommendations for future integration in existing systems.
- Created proofs of concept for innovative new solutions.
- Championed innovation initiatives within the organization, driving adoption of new technologies for competitive advantage.
- Established Power Platform CoE and promoted user-centric solutions.
Software Development Manager
Avanade
09.2017 - 01.2020
- Reviewed code to check compliance with company coding guidelines.
- Led team of 10 developers in analysis and rebuild of software from beginning design through completion.
- Strengthened team cohesion by promoting a collaborative working environment, fostering open communication channels among team members.
- Worked with developers to identify and remove software bugs.
- Streamlined software development processes by implementing Agile methodologies, resulting in faster project completion times.
- Mentored junior developers and engineers through onboarding process and long-term team contributions.
- Increased team productivity by mentoring junior developers and providing constructive feedback on their work.
- Recruited top talent for key positions within the department, building a high-performing team capable of tackling complex projects with confidence and efficiency.
- Established clear performance metrics for the development team, monitoring progress toward objectives regularly and adjusting strategies as needed to achieve desired outcomes.
- Discussed issues with team members to provide resolution and apply best practices.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Led cross-functional teams of engineers, quality assurance engineers and UX/UI designers in development of products and resolution of product defects.
Lead Consultant /Senior Software Architect
Infusion
09.2014 - 09.2017
- Led projects initiation, architecture and implementation
- Technical lead for enterprise Agile software builds
- Mentored senior and junior developers
- Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
- Reduced software defects with thorough testing and continuous integration strategies.
- Established clear goals for the engineering team, driving accountability and high-quality outcomes.
- Prepared, checked, and coordinated documentation to support component design and application.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
Senior Software Consultant
Infusion
07.2011 - 09.2014
- Worked closely with clients to establish specifications and system designs.
- Delivered the first MS SharePoint 2013 intranet site in the UAE.
- Led the SDLC process and provided technical expertise.
- Handled pre-sales activities including demo preparation and proof of concepts.
- Engaged with clients to gather Functional and Technical Requirements.
- Worked cross-functionally with Resource Managers to build out development teams for key projects.
- Led software development initiative as subject matter expert and primary point-of-contact for project management staff.
- Collaborated with cross-functional teams to design innovative software solutions.
SharePoint Consultant
Netways
06.2006 - 06.2011
- Improved SharePoint functionality by developing custom web parts and application pages.
- Streamlined business processes by creating automated workflows using SharePoint Designer and Visual Studio.
- Developed responsive UI designs using HTML, CSS, JavaScript/jQuery for an enhanced user experience across multiple devices.
- Optimized site performance through proper management of content databases and site collections.
- Ensured data security with the implementation of permissions and access controls on SharePoint sites and libraries.
- Designed and implemented customized search solutions enabling users to easily locate relevant content within large repositories of information.
- Migrated existing content from legacy systems onto the new SharePoint platform without disrupting ongoing business operations.
- Developed components using SharePoint Framework, and third-party integrations.
Education
Bachelor of Science - Information Technology And Computing
Arab Open University
Beirut, Lebanon 04.2001 -
Skills
Cross-functional communications
Management Team Building
Written Communication
Risk Management
Revenue Generation
Solutions Development
Resource Coordination
Project Management
Customer Service
Excellent Communication
Team Leadership
Workforce Data Analysis
Performance reviewing
Decision-Making
Interpersonal Communication
Talent Development
Project Planning
Career Coaching
Employee Coaching and Mentoring
Accomplishments
Winner of the 2017 Global Chat-bot Competition organized by Avanade Globally.
Established a Center of Excellence for Power Platform.
Certification
Certified Scrum Master
Timeline
Delivery and Operations Manager
Intalio
11.2022 - Current
Financial Services Capability Lead
Avanade
02.2022 - 10.2022
Digital Innovation Studio Lead
Avanade
08.2020 - 02.2022
Canada Studio Tech and Incubation Lead
Avanade
01.2020 - 08.2020
Certified Scrum Master
10-2018
Software Development Manager
Avanade
09.2017 - 01.2020
Lead Consultant /Senior Software Architect
Infusion
09.2014 - 09.2017
Senior Software Consultant
Infusion
07.2011 - 09.2014
SharePoint Consultant
Netways
06.2006 - 06.2011
Bachelor of Science - Information Technology And Computing
Arab Open University
04.2001 -