Mohamad El Mosleh
Dubai,UAE
Summary
To be part of a goal-driven organization that will allow me to fully utilize my knowledge and skills thereby contribute to the growth of the organization with my education, Experience and skills.
Overview
10
10
years of professional experience
Work history
Collection officer
OTIS LLC
Abu Dhabi
10.2024 - Current
- Implemented tailored repayment schemes for individual debtors, enhancing client satisfaction levels..
- Managed a portfolio of debtors, resulting in improved account status.
- Prepared comprehensive reports on collection activity for management review..
- Built rapport with clients for improved payment compliance.
- Improved client relationships by efficiently communicating payment plans.
- Followed company protocols to keep sensitive and financial information secure.
- Negotiated customer repayment plans, consistently maximizing early payments to reduce debt recovery time.
- Know how elevator maintenance, installation, and service contracts work.
- Be able to refer to contract clauses (e.g, payment terms, penalties and service suspensions).
- Work closely with the service, installation, and legal teams to align payment follow-ups with project or service status.
- Use tools like SAP, Oracle, or elevator-industry-specific CRM systems to track outstanding invoices, contracts, and client interactions.
- Site visits to projects may be necessary to speak with clients directly or verify service issues.
- Work closely with project engineers, site supervisors, and sales managers to verify project progress before initiating collections.
- Know when to follow up based on site readiness or delivery status.
- Communicate with contractors, developers or consultants professionally.
- Push for timely payments without damaging the business relationship.
- Handling Payment Delays & Objections, Address reasons like “pending approvals, work not completed or waiting for site clearance.
- Ensure invoices are raised correctly and submitted on time.
- Track documentation like delivery notes, installation reports, and completion certificates.
Credit Control Officer
G4S Secure solutions LLC
05.2023 - 08.2025
- Coordinate with Line Manager regarding payment terms and credit facilities.
- Invoice Submission.
- Visit customers and resolve payments.
- Coordination with legal department for resolving cases.
- Daily monitoring of collection area for actively working past due accounts.
Collection Officer
Wurth Gulf FZE
01.2019 - 04.2023
- Co-ordination with Business Line Manager regarding payment terms and credit facilities.
- Visit customers with sales team and resolve payments.
- Coordination with legal department for resolving cases.
- Daily monitoring of collection area for actively working past due accounts.
- Improve collection and ensure communication between accounts and collection department with the area Managers.
- Maintain and organize monthly collection and cash flow report against forecasted collections if outstanding submitted to management and pay special attention to the accounts over 90 days.
- Negotiated customer repayment plans, consistently maximizing early payments.
Alimna Food & Beverages Trading
03.2017 - 12.2018
New Boy FZCO
04.2015 - 02.2017
Education
Bachelor Degree of Arts - Mass Communication-Public Relations, Advertising, Radio & TV
Ajman University of Science and Technology
Skills
- Bad Debit Recovery
- Dispute Management
- Debtors Ledger Management
- Account Reconciliation
- Payment Plan Negotiation
- Payment Processing
- Re Payment Plan Negotiation
- Collection Progress Reporting
- CRM System Experience
- Issues Investigation
- Customer Credit Check
- Credit Management Evaluation
Languages
Arabic: Native language
English: Fluent
Timeline
Collection officer
OTIS LLC
10.2024 - Current
Credit Control Officer
G4S Secure solutions LLC
05.2023 - 08.2025
Collection Officer
Wurth Gulf FZE
01.2019 - 04.2023
Alimna Food & Beverages Trading
03.2017 - 12.2018
New Boy FZCO
04.2015 - 02.2017
Bachelor Degree of Arts - Mass Communication-Public Relations, Advertising, Radio & TV
Ajman University of Science and Technology
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