Mohamad Faheem Khan
Dubai,DU
Summary
Proven track record in enhancing customer satisfaction and sales revenue at Fairmount Hotel through expert upselling and exceptional customer service. Skilled in multitasking and positive communication, consistently received praise for resolving guest issues promptly, boosting the establishment's reputation. Achieved a significant increase in repeat clientele by fostering warm relationships and maintaining high cleanliness standards. Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive, and supportive supervision.
Overview
6
6
years of professional experience
Work History
Bar Waiter
Sofitel Dubai Downtown
01.2022 - Current
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
- Poured and prepared mixed drinks for over 35 customers daily.
- Collaborated with bartenders to prepare and serve high-quality cocktails and mixed drinks.
- Received numerous positive reviews from guests for providing exceptional service, contributing to the bar''s overall reputation.
- Assisted with bartending duties during high-volume shifts.
- Assisted in event planning efforts for private parties or special occasions held at the bar venue.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Handling the cashiering during closing time
Restaurant Waiter
Fairmount Hotel
02.2019 - 01.2022
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
Restaurant Waiter
Serena Hotel Islamabad
03.2018 - 02.2019
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
High School Diploma -
SENIOR SECONDARY HIGH SCHOOL
Pakistan2015
Skills
- Customer Service
- Strong multitasking
- Cleaning and sanitization
- Order Taking
- Handling Cashiering
- Upselling
- Positive Communication
- Team Supporting
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Pakistan
Bilingual or Proficient (C2)
Timeline
Bar Waiter
Sofitel Dubai Downtown
01.2022 - Current
Restaurant Waiter
Fairmount Hotel
02.2019 - 01.2022
Restaurant Waiter
Serena Hotel Islamabad
03.2018 - 02.2019
High School Diploma -
SENIOR SECONDARY HIGH SCHOOL
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