Summary

Work History

Education

Skills

Accomplishments

Timeline

Mohamad Hamdan

Duty Manager

Ras Al Khaimah

Summary

Dedicated and results-driven Duty Manager with 7 years of experience in the hospitality industry. Proven track record of effectively managing day-to-day operations, optimizing guest experiences, and leading teams to deliver exceptional customer service. Proficient in reservation systems, check-in/check-out procedures, and problem resolution. Adept at training and developing staff to uphold high service standards. Strong organizational and communication skills with a commitment to ensuring a seamless and positive stay for every guest.

Work History

Duty Manager

Hilton Ras Al Khaimah

01.2024 - Current

Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
Assisted in the development of sales initiatives to increase hotel revenue, including upselling techniques and promotional packages.
Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
Assisted in budget planning and forecasting activities to support effective financial management within the department.
Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
Handled employee-related issues to improve performance, professional conduct, and attendance reliability.

Front Office Supervisor and Acting as Duty

Manger At Hilton Ras Al Khaimah Beach Resort

11.2022 - Current

Coached employees through day-to-day work and complex problems.
Standardized office structures and processes to promote collaboration and increased performance.
Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.

From Office Supervisor

Hilton Pyramids Golf

01.2020 - 10.2022

Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
Managed compliance to keep organization operating within legal and regulatory guidelines.
Developed and maintained successful relationships with vendors, suppliers and contractors.

Front Office Shift Leader

Hilton Pyramids Golf

01.2019 - 01.2020

Assisted guests by displaying knowledge of hotel property, local attractions and hours of operation of hotel outlets and services.
Interviewed, hired, coached and developed front office associates.
Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.

Guest Service Agent

Hilton Pyramids Golf

03.2018 - 01.2019

Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
Streamlined check-in process to decrease wait times and increase customer satisfaction.
Collected room deposits, fees, and payments.

Telephone Operator

Hilton Pyramids Golf

12.2017 - 01.2018

Collected and verified telephone numbers, addresses, and proper spelling of names.
Operated switchboard and routed incoming calls to appropriate departments.
Supported customers by managing Number calls per day efficiently while maintaining professionalism and upbeat tone.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Sales Associate

MTN Cyprus

11.2011 - 11.2017

Engaged with customers to build rapport and loyalty.
Engaged with customers to effectively build rapport and lasting relationships.
Provided positive first impressions to welcome existing, new, and potential customers.

Education

Bachelor’s Degree - Art

Assuit University

Skills

Organization and planning

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Accomplishments

Used Microsoft Excel to develop inventory tracking spreadsheets.
Documented and resolved lots of issues which led to Results.
Hilton Honors champion
Best upseller for FPG program
Hilton ONQ Programme
Gest Relation & Hilton honor training
Lead 1.1 Programme
Healthy and Safety training

Timeline

Duty Manager

Hilton Ras Al Khaimah

01.2024 - Current

Front Office Supervisor and Acting as Duty

Manger At Hilton Ras Al Khaimah Beach Resort

11.2022 - Current

From Office Supervisor

Hilton Pyramids Golf

01.2020 - 10.2022

Front Office Shift Leader

Hilton Pyramids Golf

01.2019 - 01.2020

Guest Service Agent

Hilton Pyramids Golf

03.2018 - 01.2019

Telephone Operator

Hilton Pyramids Golf

12.2017 - 01.2018

Sales Associate

MTN Cyprus

11.2011 - 11.2017

Bachelor’s Degree - Art

Assuit University

Mohamad Hamdan

Summary

Work History

Duty Manager

Front Office Supervisor and Acting as Duty

From Office Supervisor

Front Office Shift Leader

Guest Service Agent

Telephone Operator

Sales Associate

Education

Bachelor’s Degree - Art

Skills

Accomplishments

Timeline

Duty Manager

Front Office Supervisor and Acting as Duty

From Office Supervisor

Front Office Shift Leader

Guest Service Agent

Telephone Operator

Sales Associate

Bachelor’s Degree - Art

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