Summary
Work History
Education
Skills
Accomplishments
Timeline
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Mohamad Hamdan

Mohamad Hamdan

Duty Manager
Ras Al Khaimah

Summary

Dedicated and results-driven Duty Manager with 7 years of experience in the hospitality industry. Proven track record of effectively managing day-to-day operations, optimizing guest experiences, and leading teams to deliver exceptional customer service. Proficient in reservation systems, check-in/check-out procedures, and problem resolution. Adept at training and developing staff to uphold high service standards. Strong organizational and communication skills with a commitment to ensuring a seamless and positive stay for every guest.

Work History

Duty Manager

Hilton Ras Al Khaimah
2024.01 - Current
  • Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
  • Assisted in the development of sales initiatives to increase hotel revenue, including upselling techniques and promotional packages.
  • Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Assisted in budget planning and forecasting activities to support effective financial management within the department.
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.

Front Office Supervisor and Acting as Duty

Manger At Hilton Ras Al Khaimah Beach Resort
2022.11 - Current
  • Coached employees through day-to-day work and complex problems.
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.

From Office Supervisor

Hilton Pyramids Golf
2020.01 - 2022.10
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.

Front Office Shift Leader

Hilton Pyramids Golf
2019.01 - 2020.01
  • Assisted guests by displaying knowledge of hotel property, local attractions and hours of operation of hotel outlets and services.
  • Interviewed, hired, coached and developed front office associates.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.

Guest Service Agent

Hilton Pyramids Golf
2018.03 - 2019.01
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Collected room deposits, fees, and payments.

Telephone Operator

Hilton Pyramids Golf
2017.12 - 2018.01
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Supported customers by managing Number calls per day efficiently while maintaining professionalism and upbeat tone.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Sales Associate

MTN Cyprus
2011.11 - 2017.11
  • Engaged with customers to build rapport and loyalty.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Bachelor’s Degree - Art

Assuit University

Skills

Organization and planning

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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved lots of issues which led to Results.
  • Hilton Honors champion
  • Best upseller for FPG program
  • Hilton ONQ Programme
  • Gest Relation & Hilton honor training
  • Lead 1.1 Programme
  • Healthy and Safety training

Timeline

Duty Manager

Hilton Ras Al Khaimah
2024.01 - Current

Front Office Supervisor and Acting as Duty

Manger At Hilton Ras Al Khaimah Beach Resort
2022.11 - Current

From Office Supervisor

Hilton Pyramids Golf
2020.01 - 2022.10

Front Office Shift Leader

Hilton Pyramids Golf
2019.01 - 2020.01

Guest Service Agent

Hilton Pyramids Golf
2018.03 - 2019.01

Telephone Operator

Hilton Pyramids Golf
2017.12 - 2018.01

Sales Associate

MTN Cyprus
2011.11 - 2017.11

Bachelor’s Degree - Art

Assuit University

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Mohamad Hamdan Duty Manager