Mohamad Kamal Saleh
IT Operation Manager
Dubai
Summary
My objective is to make best use of my knowledge & experience in the growth of my association, as I personally feel, a person as an individual grows with the growth of the organization. Im Seeking a job of a new challenge, a highly motivating environment, and a new concept of work where I can apply to improve & develop my experience and skills.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
E-Commerce Operations Manager
Carrefour Festival City
Dubai
01.2022 - Current
- Managed and controling 1600 Online orders daily to deliver on time.
- Implementing/enhancing an operating model for the e-Commerce Operations
- Daily reporting for internal/external customers for performance and order management.
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction
- Order management, Logistics, Support, Process Improvement and Operational Efficiency.
- Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs
- Developing detailed processes, quality controls, and KPI for a seamless integration of executing a Direct Vendor Fulfillment program.
- Managing forecasts and seasonality to ensure proper processes are being followed for inventory/material planning
- Operational responsibility for ensuring pricing and supply.
- Performance Management of the team by setting particular objectives, carrying out performance analysis, and identifying and recommending training needs.
IT Operations Manager/IT District Manager
Carrefour - North District
07.2019 - 01.2022
- Managed IT Operations for 10 Hypermarket & 19 Supermarkets in 6 different cities in UAE
- Prepared annual budgets with controls to prevent overages.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Organized internal audits and led efforts to determine and remedy deficiencies.
- Proposed and implemented system enhancements to improve performance and reliability of IT Systems.
- Prepared yearly action plan and target.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Led Store IT teams through design, construction and launch process.
- Modified and directed project plans to meet organizational needs.
- Planned, designed and scheduled phases for large projects.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Introduced new methods, practices and systems to reduce turnaround time.
- Identified procedure or process changes required to improve performance and productivity.
- Reviewed operations reports to understand numbers and trends.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Evaluated suppliers to maintain cost controls and improve operations.
- Advanced productivity KPIs to achieve key business goals and objectives.
IT Manager
Carrefour Ajman City Center
Ajman
07.2016 - 07.2019
- Draw a yearly action plan for the department according to the priorities of the store and follow-up its implementation
- Ensure timely provision of 1st level support for all systems in the store
- Ensure the respect of budget/ forecast and take corrective measures when necessary.
- Ensure that the suppliers respect the service level agreement of all IT maintenance contracts
- Participate to the implementation of new IT projects and take ownership of them
- Guarantee the quality, the application and protection of Company's “Know-How”
- Guarantee the confidentiality of all company data
- Guarantee that the information provided by the systems is accurate, timely and usable.
- Maintain professional, impartial and efficient relationships with suppliers and partners.
- Ensure stability of the systems and communications to avoid any downtime in the operations
- Ensure minimal delay in all recovery procedures in order to minimize the impact on operations
- Ensure implementation and smooth running of IT standard management
- Control integrity of data between back-office, front office and all other systems
- Propose and implement action plans in order to increase productivity, performance and effectiveness of the operations
- Test hardware and software on delivery
- Maintain an optimal stock level for IT consumables and spare parts
IT Manager
Carrefour Manar Mall
RAK
07.2012 - 07.2016
IT Assistant
Carrefour Express
Dubai
01.2008 - 01.2012
- Responsible for all technical infrastructure for new store opening ( I had success to open 24 new supermarket stores in UAE )
- Manage stock and make orders for all IT assets.
- Manage stock and make orders for IT Consumable .
- Monitored contracts and service level agreements .
- Proposed and implemented system enhancements to improve performance and reliability of IT systems.
- Designed, planned, and scheduled phases for all projects and systems update.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Organized internal audits to confirm that all stores following company standard management .
- Installed and configured software and hardware
- Maintained servers and systems to keep networks fully operational during peak periods
IT Clerk
Carrefour Deira City Center
Dubai
09.2004 - 06.2008
- Provided Tier 1 IT support to store users
- Resolved diverse range of technical issues across multiple systems and applications for end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Promoted efficiency among departments with prompt resolution of system issues.
- Assisted end-users in identifying issues and explained solutions to restore IT service and functionality.
- Managed high levels of call flow and responded to any technical support needs.
- Monitored systems in operation and quickly troubleshot errors.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Configured hardware and granted system permissions to new employees.
- Monitoring and update items stock in GIMA system.
Education
Bachelor's - Business Information Technology ( BIS )
International College / Atlantic University - USA
Ajman, UAE 08.2001 - 07.2004
High School - High School Class 12th
Ajman Private School
Ajman , UAE 08.1999 - 07.2000
Skills
High Sense of responsibility
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
E-Commerce Operations Manager
Carrefour Festival City
01.2022 - Current
IT Operations Manager/IT District Manager
Carrefour - North District
07.2019 - 01.2022
IT Manager
Carrefour Ajman City Center
07.2016 - 07.2019
IT Manager
Carrefour Manar Mall
07.2012 - 07.2016
IT Assistant
Carrefour Express
01.2008 - 01.2012
IT Clerk
Carrefour Deira City Center
09.2004 - 06.2008
Bachelor's - Business Information Technology ( BIS )
International College / Atlantic University - USA
08.2001 - 07.2004
High School - High School Class 12th
Ajman Private School
08.1999 - 07.2000
Similar Profiles
Nasreddine ZariorNasreddine Zarior
Employé polyvalent at Carrefour City - SAS SIRUGEmployé polyvalent at Carrefour City - SAS SIRUG
Mohamed Abdel BaryMohamed Abdel Bary
IT manager at Carrefour City Light Majid Al Futtaim RetailIT manager at Carrefour City Light Majid Al Futtaim Retail
Natalia TrebskaNatalia Trebska
ELS/ Cassier at Carrefour CityELS/ Cassier at Carrefour City
Anil PeelaAnil Peela
Officer - HSE at Drydocks WorldOfficer - HSE at Drydocks World
Yazeed MeqbelYazeed Meqbel
Support Engineer at Smart Cube Information SystemsSupport Engineer at Smart Cube Information Systems