Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mohamad Bilal Hawaj

Sharja,UAE

Summary

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

8
8
years of professional experience

Work History

Founding director

Step Team Syria
Damascus, syria
08.2020 - Current
  • Forged productive relationships with board of directors.
  • Researched and pursued opportunities to further business growth and development.
  • Leveraged available resources and worked creatively with limited infrastructure.
  • Planned integral business operational mandates and policies, clearly defining customers and markets.
  • Envisioned long-term business strategy based on market-research and field data.
  • Streamlined critical operations to maximise efficiency and Return On Investment (ROI).
  • Set strategic plans to govern functioning of markting operations.
  • Directed administration and optimisation of financial operations, payroll and accounting processes.
  • Partnered with management team to optimise operations and reduce costs.
  • Created and led successful business culture focused on performance.
  • Put in place clear controls for financial administration and business management.
  • Directed day-to-day work of 16 employees and motivated teams to exceed objectives.
  • Identified and resolved operational issues impacting productivity, performance or profitability.
  • Served as official representative of organisation to public groups or government agencies.

Telemarketer

Apex Makers Advertising LLC
Dubai, UAE
08.2023 - 09.2024
  • Provided customers with knowledgeable and timely responses to questions and concerns.
  • Set up new accounts and listed personal, demographic and payment information in system.
  • Boosted sales by through exceptional sales ability and strong interpersonal skills with persuasive, positive and confident approach.
  • Handled inbound telephone calls from interested customers.
  • Maintained and recorded customer information in database.
  • Collaborated with management to resolve concerns and problem calls.
  • Educated customers about [Products or services] by describing offerings and answering questions.
  • Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
  • Successfully generated new business via telephone sales, achieving profit growth targets.

Cashier

Nabil Nafisa sweets
Dubai, UAE
09.2023 - 01.2024
  • Performed accurate cash counts at store opening and closing.
  • Displayed and restocked merchandise by following brand guidelines.
  • Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
  • Handled diverse customer queries, providing accurate store, product and service information.
  • Ensured immaculately tidy retail areas through regular cleaning, delivering optimal first impressions.

Showroom manager

Ghuneim and Gharibeh Co
Damascus, Syria
02.2019 - 05.2022
  • Coordinating with the marketing and sales elements of the company.
  • Adjusting the receipt of the goods to be sold and arranging them within the sales halls.
  • follow-up customers within the sales halls and follow the best methods of marketing and selling the goods.
  • make sales offers and send them via Facebook and WhatsApp.
  • Refined and enforced company procedures to enhance showroom security, stock control and loss prevention.
  • Collaborated with marketing department to execute successful showroom events.
  • Directed shop floor replenishment processes to maximise accuracy and availability of inventory.
  • Equipped sales floor team with up-to-date product knowledge, complaint handling processes and sales techniques to maximise first time query resolution.
  • Oversaw showroom checklists to ensure sales floor standards consistently met company criteria.
  • Promoted idea sharing and shared best practices by facilitating open communication across Syria-wide showrooms.

Sales executive

Horizon for wholesale mobile Accessories
Damascus, Syria
10.2016 - 01.2018
  • Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
  • Proactively identified and solved complex strategy problems to positively impact sales management and business direction.
  • Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
  • Established and maintained positive, profitable client relationships through superb communication.
  • Qualified prospects to determine future sales possibilities and improve conversion efforts.

Education

Bachelor of Commerce - accounting

Faculty of Economics
Damascus-syria
/2018 -

Diploma - Applied Statistics

Statistical Technical Institute
Damascus-Syria
/2016 - /2017

Skills

  • Activity planning
  • Business administration
  • Operations oversight
  • Revenue growth
  • Policy development
  • Administrative support
  • Training techniques
  • Sales and marketing teams' management

Languages

Arabic
Fluent
English
Elementary

Timeline

Cashier

Nabil Nafisa sweets
09.2023 - 01.2024

Telemarketer

Apex Makers Advertising LLC
08.2023 - 09.2024

Founding director

Step Team Syria
08.2020 - Current

Showroom manager

Ghuneim and Gharibeh Co
02.2019 - 05.2022

Sales executive

Horizon for wholesale mobile Accessories
10.2016 - 01.2018

Bachelor of Commerce - accounting

Faculty of Economics
/2018 -

Diploma - Applied Statistics

Statistical Technical Institute
/2016 - /2017

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Mohamad Bilal Hawaj