Mohamad Bilal Hawaj
Sharja,UAE
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
8
8
years of professional experience
Work History
Founding director
Step Team Syria
Damascus , syria
2020.08 - Current
- Forged productive relationships with board of directors.
- Researched and pursued opportunities to further business growth and development.
- Leveraged available resources and worked creatively with limited infrastructure.
- Planned integral business operational mandates and policies, clearly defining customers and markets.
- Envisioned long-term business strategy based on market-research and field data.
- Streamlined critical operations to maximise efficiency and Return On Investment (ROI).
- Set strategic plans to govern functioning of markting operations.
- Directed administration and optimisation of financial operations, payroll and accounting processes.
- Partnered with management team to optimise operations and reduce costs.
- Created and led successful business culture focused on performance.
- Put in place clear controls for financial administration and business management.
- Directed day-to-day work of 16 employees and motivated teams to exceed objectives.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Served as official representative of organisation to public groups or government agencies.
Telemarketer
Apex Makers Advertising LLC
Dubai , UAE
2023.08 - 2024.09
- Provided customers with knowledgeable and timely responses to questions and concerns.
- Set up new accounts and listed personal, demographic and payment information in system.
- Boosted sales by through exceptional sales ability and strong interpersonal skills with persuasive, positive and confident approach.
- Handled inbound telephone calls from interested customers.
- Maintained and recorded customer information in database.
- Collaborated with management to resolve concerns and problem calls.
- Educated customers about [Products or services] by describing offerings and answering questions.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Successfully generated new business via telephone sales, achieving profit growth targets.
Cashier
Nabil Nafisa sweets
Dubai , UAE
2023.09 - 2024.01
- Performed accurate cash counts at store opening and closing.
- Displayed and restocked merchandise by following brand guidelines.
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
- Handled diverse customer queries, providing accurate store, product and service information.
- Ensured immaculately tidy retail areas through regular cleaning, delivering optimal first impressions.
Showroom manager
Ghuneim and Gharibeh Co
Damascus , Syria
2019.02 - 2022.05
- Coordinating with the marketing and sales elements of the company.
- Adjusting the receipt of the goods to be sold and arranging them within the sales halls.
- follow-up customers within the sales halls and follow the best methods of marketing and selling the goods.
- make sales offers and send them via Facebook and WhatsApp.
- Refined and enforced company procedures to enhance showroom security, stock control and loss prevention.
- Collaborated with marketing department to execute successful showroom events.
- Directed shop floor replenishment processes to maximise accuracy and availability of inventory.
- Equipped sales floor team with up-to-date product knowledge, complaint handling processes and sales techniques to maximise first time query resolution.
- Oversaw showroom checklists to ensure sales floor standards consistently met company criteria.
- Promoted idea sharing and shared best practices by facilitating open communication across Syria-wide showrooms.
Sales executive
Horizon for wholesale mobile Accessories
Damascus , Syria
2016.10 - 2018.01
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Proactively identified and solved complex strategy problems to positively impact sales management and business direction.
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
- Established and maintained positive, profitable client relationships through superb communication.
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
Education
Bachelor of Commerce - accounting
Faculty of Economics
Damascus-syria /2018 -
Diploma - Applied Statistics
Statistical Technical Institute
Damascus-Syria /2016 - /2017
Skills
- Activity planning
- Business administration
- Operations oversight
- Revenue growth
- Policy development
- Administrative support
- Training techniques
- Sales and marketing teams' management
Languages
Arabic
Fluent
English
Elementary
Timeline
Cashier
Nabil Nafisa sweets
2023.09 - 2024.01
Telemarketer
Apex Makers Advertising LLC
2023.08 - 2024.09
Founding director
Step Team Syria
2020.08 - Current
Showroom manager
Ghuneim and Gharibeh Co
2019.02 - 2022.05
Sales executive
Horizon for wholesale mobile Accessories
2016.10 - 2018.01
Bachelor of Commerce - accounting
Faculty of Economics
/2018 -
Diploma - Applied Statistics
Statistical Technical Institute
/2016 - /2017
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