Mohamad Imad Al AfIOUNI

• Facilitated meetings and discussions between clients, sales and delivery teams.
• Increased referral business by actively networking within the community and participating in local events representing the bank.
• Monitored, followed-up and escalated cases to meet customer response commitments.
• highly support relationship managers to achieve their goals and objectives
• dealing with high net worth clients
• introduced higher standards of customer service and increased efficiency by streamlining operations

• Planned and executed cross-sell campaigns to generate additional revenue, resulting in numbers profitability increase.
• Dealing with high net worth clients.
• Developed customer relationships through multi-channel engagement, boosting client retention by numbers
• Introduced higher standards for customer service and increased efficiency by streamlining operations.
• Handled high call volumes with accuracy and efficiency for optimum productivity.
• Highly support Relationship managers to achieve their goals and objectives .
• Maintained detailed knowledge of product portfolios to competently advise customers.
• Successfully generated new business via telephone sales, achieving profit growth targets.
• Maintained accurate knowledge of current services to provide informative customer advice.
• Improved call metric standards to exceed performance KPI targets.

Priority banking relationship officer in Abu Dhabi Islamic bank :-

• Handling Priority banking customers services Such as ( all type of Accounts opening , Issuing CHQ books, Bank statements etc.. )
• Planned and executed cross-sell campaigns to generate additional revenue.
• Maintained client safety, adhering to security, confidentiality and privacy policies across all tasks.
• Handling all our VIP customers complaints.
• Partnered with many departments, ensuring accurate and timely fulfilment of client needs.
• Collected and logged client experience feedback, identifying areas for improvement to grow company performance.
• Informed our customers of our wealth products , developing opportunities for sales revenue.
• Resolved client complaints effectively and efficiently, escalating to High management where necessary for continued positive outcomes.

Handling all our priority customers teller services :-

• Oversaw all transactional services, including bank deposits, monetary withdrawals, telex transfers , manager cheques.
• Balance cash drawers, achieving zero shortages or overages daily .
• Logged cashier's cheques and other transactions to maintain the accuracy of account records.
• Promoted products or services to each customer to consistently achieve sales targets.
• Ensured safety and confidentiality of clients and bank assets, adhering to bank security policies across all tasks.