MOHAMADOU BODIE
Sharjah,UAE
Summary
Highly skilled professional with extensive expertise in customer service, communication, and leadership. Demonstrates exceptional problem-solving abilities and attention to detail, ensuring efficient multitasking and resilience under pressure. Proficient in advanced CRM software and Microsoft Office, with a strong understanding of diverse cultures. Committed to leveraging analytical skills and management capabilities to drive organizational success.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work history
CUSTOMER SERVICE TEAMLEADER
AXIOM TELECOM
Dubai, UAE
01.2016 - Current
- Led customer service team to enhance service delivery and improve customer satisfaction levels.
- Trained and mentored new staff on company policies and effective communication techniques.
- Developed and implemented strategies to streamline operations and improve team efficiency.
- Managed escalated customer inquiries and resolved complex issues to ensure positive outcomes.
- Analysed customer feedback to identify trends and recommend improvements to service processes.
- Coordinated team schedules and ensured adequate staffing during peak periods to maintain service levels.
- Conducted performance reviews and provided constructive feedback to support team development.
- Enhanced customer satisfaction with prompt issue resolution.
- Maintained high levels of service standards through regular reviews of quality control measures.
- Utilised CRM systems effectively to manage customer queries efficiently and accurately.
- Manage over 50 calls per day
CUSTOMER SERVICE REPRESENTATIVE
DUBAI PORT WORLD (DP WORLD)
Dubai, UAE
01.2013 - 12.2016
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new staff members to enhance team productivity and service quality.
- Collaborated with various departments to streamline communication and improve overall customer satisfaction.
- Managed customer accounts, ensuring accurate information and timely updates were provided.
- Processed customer feedback to identify areas for service improvement and implement necessary changes.
- Managed over 60 customer calls per day.
- Maintained detailed records of customer interactions to support issue resolution and service enhancement.
- Developed and implemented best practices for handling customer complaints effectively and efficiently.
- Engaged with customers via multiple channels to ensure seamless and positive service experience.
- Enhanced communication channels through regular updates on company policies and promotions.
SALES CONSULTANT
MONEYGRAM EXCHANGE CAMEROON
Douala, CAMEROON
02.2012 - 10.2013
- Adhering to bank's know your customer (KYC) and anti-money laundering (AML) goals and policies per bank risk discretion policies.
- Maintaining and reporting risk control, credit controls, error resolution.
- Executing customer transactions regarding cash, money orders and money exchange.
- Proficiency in exchanging different currencies.
- Maintaining balancing record with 100% rate of accuracy.
- Proficiency in using computers and other office equipment.
- Recording amounts received and preparing reports of transactions.
- Exceeding monthly sales goals, increases sales by 10%
- Processing exchange and foreign currency.
Education
Higher National Diploma - Engineering
UNIVERSITY OF BUEA CAMEROON
BUEA, CAMEROON 08.2010 - 06.2012
High School Diploma - Egineering
GOVERNMENT TECHNICAL HIGH SCHOOL CAMEROON
KUMBA, CAMEROON 09.2008 - 06.2009
Skills
- Active listener
- Customer service skills
- Communication skills
- Computer literate
- Leadership skills
- Management skills
- Problem-solving skills
- Attention to detail
- Analytical and problem-solving skills
- Active listening and communication skills
- Understanding diverse cultures
- Multitasking efficiency
- Advanced crm software use
- Resilience and stress tolerance
- Microsoft office mastery
Languages
English
Native
French
Fluent
Timeline
CUSTOMER SERVICE TEAMLEADER
AXIOM TELECOM
01.2016 - Current
CUSTOMER SERVICE REPRESENTATIVE
DUBAI PORT WORLD (DP WORLD)
01.2013 - 12.2016
SALES CONSULTANT
MONEYGRAM EXCHANGE CAMEROON
02.2012 - 10.2013
Higher National Diploma - Engineering
UNIVERSITY OF BUEA CAMEROON
08.2010 - 06.2012
High School Diploma - Egineering
GOVERNMENT TECHNICAL HIGH SCHOOL CAMEROON
09.2008 - 06.2009