Mohamad Rabih Toubaily
Dubai
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
01.2002
- Centre Culturel Francais au Liban Granted Winter,
- Lebanese Regulations CISI, Ecole Superieure des affaires (ESA)(2016)
- Banking Ethics, Ecole Superieure des affaires (ESA)(2019)
- TRAININGS
- Fatca & CRS awareness
- Business continuity management general awareness
- Third part risk management
Senior Sales Executive
Arabian Chemical Insulation Company
02.2022 - Current
- Arabian chemical insulation company (A joint Venture of E.A Juffali Brothers and the, company)- Dubai (Jebel Ali)
- Senior Sales and marketing organization
- Researching organizations and individuals to find new opportunities.
- Increasing value of current customers while attracting new ones.
- Demonstrated products and features to customers, answered questions and overcame objections.
- Utilized multiple marketing strategies to improve profitability.
- Recognized and resolved compound problems that effected upper-level management and business initiatives.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
Facilities Coordinator
Sharbatly Compound
Saudi Arabia
09.2021 - 02.2022
- Business Development
- Contacting potential clients to establish rapport and arrange meetings.
- Planning and overseeing new marketing initiatives
- Researching organizations and individuals to find new opportunities.
- Increasing value of current customers while attracting new ones
- Finding and developing new markets and improving sales
- Attending conferences, meetings, and industry events
- Developing quotes and proposals for clients.
- Served as point of contact for internal and external customers seeking support and information.
Customer Service and Representative Retail Banking Officer
First National Bank
Lebanon
03.2014 - 09.2021
- Administer and ensure compliance to all sales practice in branch.
- Meet the business targets & identify sales opportunities.
- Maintain knowledge on all bank products and services and assist or solve customer queries (credit cards, personal loan, car loan, housing loan...)
- Implement best practices to meet customers ‘needs and requirements.
- Resolve customer needs &understand customer financial needs and objectives.
- Prepare sales and marketing statements and reports for top management to bank.
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
- Evaluate and review loan and credit applications and collateral and make recommendations,
- Ensure collection of overdue or delinquent accounts
- Increase productivity by developing automated reporting/fore casting tools.
- Advise customers on commercial and personal financial services corresponding to their needs.
- Ac Responsible for account opening process, customer due diligence and customer risk assessment.
- Interacting with clients to answer questions about mortgage loan rates, terms, and conditions.
- Receiving mortgage loan applications from customers and preparing corresponding loan agreement and gathering relevant financial and legal documents before submitting loan files for final approval
- Coordinating with appraisers to ensure that appraisals are completed within time frames specified by law.
- Track mortgage loan closing dates and loan lock expirations, collecting related fees and ensuring all required closing documents are present inclosing schedule.
- Gained strong leadership skills by managing projects from start to finish.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
Purchasing Officer
Abou Merhi ship management
Lebanon
02.2012 - 03.2014
- Responsible for operations, assisting in budgets, maintaining costs within budget, getting quotations for store, (spares, services)
- Source, select and negotiate for best purchase package in terms of quality, price, terms, deliveries, and services with supplier.
- Drive down cost activities.
- Coordinate with suppliers to ensure on-time delivery.
- Maintain complete updated purchasing records and data.
- Liaise with Operations, Crewing, Accounts Departments for smooth operations of Vessels.
- To process invoices into system and follow up with accounts to ensure payment in timely manner in accordance with procedures.
- Ensure competent quality execution of all regular purchasing duties and administrative works.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Managed vendor purchase order dispatch, delivery, and invoicing to set contractual guidelines and maintain budgetary regulations.
- Sourced vendors, built relationships, and negotiated prices.
- Conducted regular research to identify trends and cost saving opportunities.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
Sales Executive
Medgulf Insurance and Reinsurance Company
Lebanon
01.2007 - 02.2012
- Account and Sales Executive for new corporate business (marketing and sales)
- Highly experienced in Sales with portfolio of $300,000 between Medical, General and
- Motor insurance.
- Maintained current knowledge of evolving changes in marketplace.
- Set and achieved company defined sales goals.
- Quoted prices, credit terms and other bid specifications.
- Negotiated prices, terms of sales and service agreements.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Built diverse and consistent sales portfolio.
Education
BBA - Business Administration And Management
Arts Sciences And Technology University in Lebanon
Lebanon01.2007
High School Diploma -
Lycée Franco Libanais
Lebanon06.2003
Skills
- Computer skills and other:
- Microsoft Office Applications: Excel, PowerPoint, Word, Access
- BankingSystems:AS400, Workflow, BAS, Equation
- Efficiency in sales and closing deals
- Time management and meeting deadlines
- High ability to pursue and meet target
- Team Representative
- Customer Service and Rapport
- Banking Products and Services
- Personal Details
- Operations
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Advanced (C1)
Timeline
Senior Sales Executive
Arabian Chemical Insulation Company
02.2022 - Current
Facilities Coordinator
Sharbatly Compound
09.2021 - 02.2022
Customer Service and Representative Retail Banking Officer
First National Bank
03.2014 - 09.2021
Purchasing Officer
Abou Merhi ship management
02.2012 - 03.2014
Sales Executive
Medgulf Insurance and Reinsurance Company
01.2007 - 02.2012
01.2002
BBA - Business Administration And Management
Arts Sciences And Technology University in Lebanon
High School Diploma -
Lycée Franco Libanais
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