Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Mohamad Raed Joudi

Mohamad Raed Joudi

Dubai,UAE

Summary

Self Motivated professional with an establish record of scheming business and improvement strategies. Adapting, improving and skillful in cross functional teams. A front runner seeking a challenging position in a learning and professional work environment to gain experience and to utilize the skills into the benefit of the organization.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Broker Relations Officer

Methaq Takaful Insurance Company
Dubai, UAE
06.2024 - Current
  • Developed and maintained strong relationships with insurance brokers to drive business growth and ensure alignment with company objectives.
  • Acted as primary point of contact for broker inquiries, ensuring timely resolution of issues and provision of product information.
  • Assisted in onboarding new brokers and provided regular training and updates on products, underwriting guidelines, and compliance policies.
  • Collaborated with underwriting and claims departments to facilitate efficient service delivery and broker satisfaction.
  • Analyzed broker performance metrics to identify opportunities for improvement and support strategic planning.
  • Ensured compliance with regulatory requirements and internal procedures related to broker operations.
  • Organized and participated in regular broker meetings, seminars, and networking events to strengthen partnerships and enhance product awareness.
  • Supported development and rollout of broker incentive programs to boost engagement and sales performance.
  • Monitored market trends and broker feedback to recommend product or process improvements to management.
  • Managed over 50 insurance brokers in UAE.

Motor Insurance Agent

FIDELITY UNITED (RAY INSURANCE AGENCY)
Dubai, U.A.E.
06.2021 - 04.2024
  • Setting and monitoring sales objectives renewals and new businesses.
  • Providing sales strategies, feedback, and marketing plans.
  • Keeping up to date with industry developments and new insurance services.
  • Managed over 80 customer queries per day.
  • Resolve customer complaints regarding service and claims.
  • Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business in all insurance types.
  • Conducted meetings with business owners, legal departments and HR then advise them according to their risk and needs of coverage.
  • Bought and sold cars for family.
  • Actively searched automotive market for cars.
  • After buying car its then fixed and sold it for profit.

Social Media Marketing Intern

Impact BBDO
Dubai, U.A.E.
04.2021 - 06.2021
  • Developed social media content.
  • Handled Day to day client servicing.
  • Was responsible for ideation and brainstorming to be always-on content plan.
  • Sourced and produced interesting, relevant content for improved customers engagement.
  • Built positive, productive relationships with Huawei KSA clients.

Customer Care Health Officer

NAS Neuron
Dubai - Silicon Oasis, U.A.E.
08.2020 - 04.2021
  • Answered phone inquiries, managed over 50 customer calls per day regarding health care coverage's, eligibility, account status.
  • Provided detailed information regarding reimbursement process, submission, eligibility as per policy terms and conditions
  • Supported members to expedite pending In-Patient and Out-Patient approvals and coordinate accordingly with approvals team
  • Escalated concerns with policy due to system and table of benefits discrepancy.
  • Followed up and updated members accordingly regarding pending claims/authorizations in timely manner.
  • Guided members to take advantage of online and mobile application for their convenience.

Intern

NCR Corporations
Dubai, U.A.E.
01.2019 - 06.2019
  • Network Optimization includes: Supporting, Sourcing, Distribution, Repair.
  • Synchronized parts deployment to and enhanced distribution network to field labor segmentation strategy.
  • Minimized asset investment in inventory while ensuring NCR is able to meet service levels contracted with customers.
  • Drive down service parts operations costs through both continuous improvements in productivity and implementation.
  • Measured on-going productivity and cost improvement through continuous improvement.
  • Trained on preparing monthly DC accrual report.
  • Attended operational review and meeting all 3PL's to ensure smooth daily operation.
  • Worked daily with providers and insure improving services.
  • Handled complaints issue from regional countries.
  • Reviewed and performing inventory adjustment in SMC.

Education

High School Diploma - Student

Sharjah American International School
United Arab Emirates, Dubai, Warqaa
03.2014

BBA - Logistics and Supply Chain Management

University of Dubai
United Arab Emirates, Dubai, Academic City
03.2019

Skills

  • Rapid Learner
  • Ability to work under pressure
  • Swift decision making
  • Adaptability
  • Problem-solving
  • Critical thinking
  • Multitasking capabilities
  • Project management

Languages

Arabic
Native language
English
Advanced
C1

Certification

  • Google Digital Garage: The fundamentals of Digital Marketing.
  • Hubspot Acedemy: Social Media
  • Learners Point Academy: Advanced Microsoft excel.

Timeline

Broker Relations Officer

Methaq Takaful Insurance Company
06.2024 - Current

Motor Insurance Agent

FIDELITY UNITED (RAY INSURANCE AGENCY)
06.2021 - 04.2024

Social Media Marketing Intern

Impact BBDO
04.2021 - 06.2021

Customer Care Health Officer

NAS Neuron
08.2020 - 04.2021

Intern

NCR Corporations
01.2019 - 06.2019

High School Diploma - Student

Sharjah American International School

BBA - Logistics and Supply Chain Management

University of Dubai

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Mohamad Raed Joudi