Mohamad Ramzan Wajeer Moosa
Dubai
Summary
I am passionate about managing the entire operations and sales of the company with a goal-oriented mindset and the courage to take on any risk with full accountability, leading to profitable outcomes for the whole team.
Eager to tackle any challenging situation, I am ready to boost the company's profitability and maintain the brand's high level of recognition.
Overview
11
11
years of professional experience
Work History
Operations Manager
Al Mumayaz Information Services (Etisalat)
06.2023 - Current
- Assumed full responsibility for company operations, implementing necessary actions to increase sales productivity and ensure on-time order fulfillment within SLA.
- Oversaw operations staff, ensuring adherence to company policies and procedures.
- Fostered a culture of ownership among employees, enhancing accountability and performance.
- Conducted consistent performance evaluations and created targeted action plans to enhance productivity.
- Ensured daily commitment fulfillment through coordination of all internal teams and stakeholders at Etisalat, enhancing support and escalation processes.
- Enhanced strategy and operational structure to meet market demands and align with the company's advanced achievement design.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
Operations Executive
Al Mumayaz Information Services (Etisalat)
03.2018 - 06.2023
- Collaborated on operational support tasks to achieve common goal.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Coordinated seamless communication between sales and Etisalat, resulting in enhanced collaboration efforts across the organization.
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Ensured proper validation and processing of all orders submitted by the sales team, adhering to Etisalat Quality Check regulations.
Customer Support Representative Front Line
Ooredoo Telecom
02.2016 - 07.2017
- Sustained achievement of sales targets through successful closure of deals with walk-in customers at the store.
- Managed escalations with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Exceeded performance metrics by consistently providing high-quality support to clients.
Sales Account Manager
AS Invent (Vodafone)
10.2015 - 01.2016
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Negotiated prices, terms of sale and service agreements.
- Built client relationships by acting as liaison between customer service and sales teams.
- Monitored market activity and quoted pricing to maintain healthy profit margins.
Customer Service Associate
Dialog Axiata
06.2013 - 09.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
No Degree - Complete Ordinary Level Examination of SL Govrnmnt
Al Imran International School
Kandy Sri Lanka12.2011
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- MS Office
- Strategic Planning
- Project management abilities
- Data Analysis
Languages
English
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Arabic
Beginner (A1)
Tamil
Bilingual or Proficient (C2)
Malayalam
Intermediate (B1)
Timeline
Operations Manager
Al Mumayaz Information Services (Etisalat)
06.2023 - Current
Operations Executive
Al Mumayaz Information Services (Etisalat)
03.2018 - 06.2023
Customer Support Representative Front Line
Ooredoo Telecom
02.2016 - 07.2017
Sales Account Manager
AS Invent (Vodafone)
10.2015 - 01.2016
Customer Service Associate
Dialog Axiata
06.2013 - 09.2015
No Degree - Complete Ordinary Level Examination of SL Govrnmnt
Al Imran International School
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