Mohamed Abbas
Food And Beverage Expert
Dubai
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Dynamic F&B specialist with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Customer Relationship and Sales Specialist
ADIB Bank
Dubai
08.2021 - Current
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Developed and implemented sales strategies to increase profits.
Food and Beverages Assistant Manager
Burj Al Arab Hotel
Dubai
01.2017 - 01.2021
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Managed bar and wait staff and directed hiring program.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
Food and Beverages Team Leader
Jumeirah Al Naseem Hotel
Dubai
02.2015 - 03.2017
- Maintained highest standards for beverage quality and service.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Resolved customer complaints involving food or beverage quality and service.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
Restaurant Waiter
Fairmont Hotel
Dubai
10.2013 - 09.2015
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
Catering Supervisor
Aspire Catering Services
DOHA
12.2011 - 01.2013
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
- Drove catering revenues by bringing in new business to establishment, consistently exceeding quarterly and yearly goals.
- Collaborated closely with clients to develop exciting catering menus for memorable events.
- Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills.
Education
High Diploma - Industrial Technology
Alexandria University
Alexandria - Egypt 01.2002 - 06.2005
Skills
Sales expertise
undefinedTimeline
Customer Relationship and Sales Specialist
ADIB Bank
08.2021 - Current
Food and Beverages Assistant Manager
Burj Al Arab Hotel
01.2017 - 01.2021
Food and Beverages Team Leader
Jumeirah Al Naseem Hotel
02.2015 - 03.2017
Restaurant Waiter
Fairmont Hotel
10.2013 - 09.2015
Catering Supervisor
Aspire Catering Services
12.2011 - 01.2013
High Diploma - Industrial Technology
Alexandria University
01.2002 - 06.2005
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