Mohamed Abd ElAal
Summary
Experienced and self-motivated individual with strong interpersonal skills, capable of delivering exceptional results under significant pressure. Seeking position to utilize and enhance skill set. Eager to take on substantial responsibilities to showcase abilities.
Overview
26
26
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Customer Service Advisor (CSA)
Commercial bank of Dubai (CBD)
10.2018 - Current
- Providing excellent customer service at all times
- Preparing and review standard credit application, ensure all information provided are accurate and ensure authenticity of the critical documents
- Maintaining good relationship with all Customers and institution / governmental department
- Visit institutions / governmental departments to meet potential customers and finalize personal / business deals within the targeted turnaround time based on CBD policy
- Full awareness on product knowledge and implementing them at all times
- Deliver time prompt services to the customers
- Good knowledge of UAE banking practices, regulations and risks
- Keeping up to date with products and competitors
- Maintaining a friendly manner and calm, positive demeanor when Handling objections and find the true complain to solve
- Opening Personal Accounts and insure all the required documents provided
- Opening Business Accounts for companies as per CBD policy
- Assist customers with finding suitable products and checking eligibility
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.
- Proactively identified potential issues or trends affecting customer satisfaction, reporting findings to management.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Collaborated with team members to achieve monthly targets and improve overall performance.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Continuously sought opportunities for personal development through ongoing training programs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Islamic Finance Executive (IFE)
Abu Dhabi Islamic Bank (ADIB)
10.2016 - 09.2018
- Prepare and review standard credit application, ensure all information provided are accurate and ensure authenticity of the critical documents
- To source bank products to the specified target segment and achieve or exceed the assigned target
- Maintain good relationship with all institution / governmental department
- Visit institutions / governmental departments to meet potential customers and finalize business deals within the targeted turnaround time based on ADIB policy
- Full awareness on product knowledge and implementing them at all times
- Good knowledge of UAE banking practices, regulations and risks
- Keeping up to date with products and competitors
Export Sales Supervisor
Trofina Foods Middle East
02.2016 - 07.2016
- Maintaining and increasing sales of Trofina products
- Reaching the targets and goals set for my area
- Establishing, maintaining and expanding Trofina customer base
- Serving the needs of Trofina customers
- Increasing business opportunities through opening new markets
- Compiling and analyzing sales figures
- Dealing with major customer accounts
- Keeping up to date with products and competitors
Credit Controller
Technical Chemical Laboratories (TCL)
08.2015 - 01.2016
- Checking customer's credit ratings with banks
- Checking customer's credit history with other suppliers
- Deciding whether or not to offer the credit
- Setting up the terms and limits of the credit
- Dealing with internal queries about payments
- Ensuring customers pay on time
- Negotiating re-payment plans
- Following up collections
- Reached out to customers to check on payments and convey options.
- Reviewed customer accounts for compliance with repayment obligations.
- Supported sales teams by providing accurate credit information for new and existing customers.
- Increased collection rates through proactive account management and regular follow-ups with clients.
Area Sales Supervisor
Japan Tobacco International (JTI)
07.2014 - 01.2015
- Maintaining and increasing sales of JTI products
- Reaching the targets and goals set for my area
- Establishing, maintaining and expanding JTI customer base
- Servicing the needs of JTI new customers
- Increasing business opportunities through various routes to market
- Setting sales targets for individual reps and my team as a whole
- Coaching and training sales staff
- Allocating areas to sales representatives
- Setting targets and activate the JTI sales strategies
- Monitoring my team's performance and motivating them to reach targets
- Compiling and analyzing sales figures
- Dealing with some major customer accounts myself
- Collecting customer feedback and market research
- Reporting to Area Sales Manager
- Keeping up to date with products and competitors
Area Sales Supervisor
British American Tobacco (BAT)
05.2004 - 06.2014
- Maintaining and increasing sales of BAT products
- Reaching the targets and goals set for my area
- Establishing, maintaining and expanding BAT customer base
- Servicing the needs of BAT existing and new customers
- Increasing business opportunities through various routes to market in which I start a new project (Van Operation) to handle more customers with new representatives which increase the market share by 4%
- Setting sales targets for individual reps and my team as a whole
- Coaching and training sales reps
- Allocating areas to sales representatives
- Setting targets and activate the BAT sales strategies
- Monitoring my team's performance and motivating them to reach targets
- Collecting customer feedback and market research
- Reporting to Area Sales Manager
- Keeping up to date with market trends and competitors
FINE ARTS Projects
11.1998 - 09.2003
- Company Overview: For Public Government Fine Arts Works
- For Public Government Fine Arts Works
Education
Bachelor of Arts - Sculpture (Monumental Squares)
Fine Arts Faculty
Alexandria University 09.1996 - 05.2001
Skills
Negotiation Skills
Customer Relations
Complaint Handling
Customer service excellence
Market Distribution
Sales development
Sales Management
Customer Relationship Management
Leadership
Data Analysis
Handling Objections
Negotiation Skills
Personal Information
- Date of Birth: 03/09/79
- Nationality: Egypt
- Marital Status: Married
Timeline
Customer Service Advisor (CSA)
Commercial bank of Dubai (CBD)
10.2018 - Current
Islamic Finance Executive (IFE)
Abu Dhabi Islamic Bank (ADIB)
10.2016 - 09.2018
Export Sales Supervisor
Trofina Foods Middle East
02.2016 - 07.2016
Credit Controller
Technical Chemical Laboratories (TCL)
08.2015 - 01.2016
Area Sales Supervisor
Japan Tobacco International (JTI)
07.2014 - 01.2015
Area Sales Supervisor
British American Tobacco (BAT)
05.2004 - 06.2014
FINE ARTS Projects
11.1998 - 09.2003
Bachelor of Arts - Sculpture (Monumental Squares)
Fine Arts Faculty
09.1996 - 05.2001
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