CRM
Mohamed Abdel Dayem
Sales Executive ( Telesales )
Summary
Goal-oriented Sales Executive with more than 5 years of experience in telesales. Proven leader with excellent salesmanship, negotiation and closing skills. Known for great presentations and skill at increasing audiences to optimize sales.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Sales Executive
AAA Associate Immigration Services
Dubai
08.2021 - Current
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve targets, profits and customer satisfaction plans.
- Used networking,new leads and referrals to identify prospective accounts and generate new leads.
- Utilized CRM software to track sales progression and communicate project needs.
- aware and good knowledge of ERP
- Suggested innovative ideas to increase sales and improve customer experience.
- Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase sales.
- Attended monthly sales meetings and quarterly sales trainings.
- Made average of 120 outbound and inbound calls per day,15 meeting per week ( online - Face to Face )
- know how to deal with different VIP People from different nationalities Indians ,Pakistanis, Arabs, Europeans
- Scheduled and attended meetings with clients and prospective clients as requested.
Sales Assistant
Golden line advertising
Dubai
09.2019 - 08.2021
- Fielded customer questions to share information about products, availability and pricing.
- Referred customers to various services by evaluating needs and providing recommendations.
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Overcame objections using friendly, persuasive strategies.
- Built relationships with customers using strong persuasion and active listening skills.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Followed up with customers to solicit further sales.
Collections Officer
Raya communications
Alexandria
07.2017 - 05.2018
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Assisted debtors in setting up payment plans to recover overdue balances.
- Counseled debtors on payment options and arranged installment agreements.
- Trained new team members on scripts, company services and collection strategies.
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
- Handled 50-70 outbound and inbound calls daily with goal of collecting owed debt.
Education
Bachelor of Social Science -
Alexandria University
09.2008 - 07.2014
Skills
Sales expertise
Lead Generation
Goals and performance
Systems and software programs
Relationship building skills
Data Entry
CRM Software Proficiency
Cultural Awareness
Documentation
Appointment Scheduling
Outbound and inbound calls
Scripted calls
Software
ERP
Microsoft Office
Timeline
Sales Executive
AAA Associate Immigration Services
08.2021 - Current
Sales Assistant
Golden line advertising
09.2019 - 08.2021
Collections Officer
Raya communications
07.2017 - 05.2018
Bachelor of Social Science -
Alexandria University
09.2008 - 07.2014