Mohamed Abdel Ghany Abdel Aziz
Sadat city
Summary
Professional in front office management, bringing valuable experience in overseeing administrative tasks and enhancing client interactions. Known for reliable team collaboration and adaptability in dynamic environments. Skilled in coordinating schedules, maintaining accurate records, and fostering positive work atmosphere.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Front Office Team Leader
Hampton by Hilton Marjan Island RAK
02.2023 - Current
- Drove sales and maximized revenue by up-selling rooms and amenities.
- Interviewed, hired, coached, and developed front office associates.
- Improved communication between departments by implementing effective communication strategies and regular meetings.
- Developed strong relationships with corporate clients, leading to increased repeat bookings and positive reviews.
- Monitored employee performance through regular evaluations, identifying areas for improvement and providing constructive feedback.
- Analyzed guest feedback to identify trends or opportunities for improvement within the front office department.
Front Office Supervisor Acting as Duty Manager
Hampton by Hilton Marjan Island RAK
Ras Al Khaimah
01.2022 - 12.2022
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Contributed valuable insights during management meetings, ultimately influencing hotel policies and procedures for better guest satisfaction.
- Monitored occupancy rates to maximize revenue while maintaining exceptional guest experience.
Guest Service Agent
Hilton Ras AL Khaimha Beach Resort
Ras Al Khaimah
01.2021 - 07.2021
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Front Office Shift Leader
Hilton Salalah Resort
11.2018 - 12.2020
- Actively participated in continuous professional development opportunities aimed at honing skills and staying current on industry trends.
- Monitored inventory levels for front office supplies, placing orders as needed to avoid stock shortages or delays in service provision.
- Managed reservation system to maximize occupancy rates while minimizing overbooking incidents.
- Identified areas for improvement within the front office department by conducting regular evaluations of existing processes and implementing necessary changes accordingly.
Guest Service Agent
Hilton Pyramids Golf
08.2017 - 09.2018
Education
Hotel management studies -
Sadat City University - Faculty of Tourism And Hotels
01.2013 - 01.2017
Skills
- Microsoft office package (work, excel, PowerPoint)
- OnQPM
- Edocs and oasys H2A
- HotSOS
- Synergy
- Birchstreet
Work Merits
- Excellent interpersonal communication and leadership skills.
- Maintain high degree of confidentiality and trust.
- Effective time management and organizational skills.
- Ability to choose appropriately between acting independently and consulting with manager.
- Ability to operate sensitively in a multi-cultural environment.
- Pro-active and fast learn new tasks.
- Research abilities.
- Hard worker and eager to learn.
- Work team player.
Training
- Train the trainer.
- Lead 1.1 virtual leadership development with Harvard.
Certification
Lead 1.1 virtual leadership development with Harvard.
Timeline
Front Office Team Leader
Hampton by Hilton Marjan Island RAK
02.2023 - Current
Front Office Supervisor Acting as Duty Manager
Hampton by Hilton Marjan Island RAK
01.2022 - 12.2022
Guest Service Agent
Hilton Ras AL Khaimha Beach Resort
01.2021 - 07.2021
Front Office Shift Leader
Hilton Salalah Resort
11.2018 - 12.2020
Guest Service Agent
Hilton Pyramids Golf
08.2017 - 09.2018
Hotel management studies -
Sadat City University - Faculty of Tourism And Hotels
01.2013 - 01.2017
Lead 1.1 virtual leadership development with Harvard.
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