Mohamed Abdelmeged
Customer Care Coordinator
Summary
Professional Customer Care coordinator With More than 10 years of experience handling all types of clients and customers , Addressing and resolving complex customer queries. Passionate about building strong customer relationships, driving brand loyalty.
Overview
9
9
years of professional experience
4
4
Certifications
Work History
Office Administration Manager
Hotdesk FZE
10.2022 - 07.2023
- Manage day-to-day office operations and procedures.
- Designed office space and worked with construction and utility contractors.
- Organize and maintain office documents and records. Created document management system to reduce paper usage and improve accuracy of tracking.
- Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
- Handle the reception area, welcoming guests, and addressing their needs.
- Liaise with Contractors ,vendors, negotiate contracts, and manage payments.
Customer Care Represntative
Dubai World Trade Centre
02.2021 - 09.2022
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Resolved over 70 customer complaint per week via phone and E-mails
- I have improved system of following up with unsatisfied customers to recall back up to 15%
- Maintaining positive ,empathetic and professional attitude toward customers at all times Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Store Manager
Early Learning Centre- Kamal Osman Jamjoom
11.2014 - 08.2019
- Shop Operation, Stock Management, Staff Management and Problem Solving for the staff and the customers. Optimized store displays and appearance via strategic merchandising.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Member at milliner club ( 1 million AED Per year) for 3 years.
- Best sales assistant in all UAE 2 time/ Achieved my 6 monthes budget whitin 4 months only with total sale 557k.
Education
Bachelor of Arts - Department of History
Ain Shams University
Cairo -Egypt08.2008
Skills
Arabic (Native)
English (Advance)
Certification
Fundamentals of digital marketing from Google-Credential ID 267720491
Timeline
Fundamentals of digital marketing from Google-Credential ID 267720491
03-2024
Advance Digital Marketing LinkedIn
03-2024
Office Administration Manager
Hotdesk FZE
10.2022 - 07.2023
Customer Care Represntative
Dubai World Trade Centre
02.2021 - 09.2022
Occupational Safety &Healthy Advanced Diploma (OSHA)
02-2021
Store Manager
Early Learning Centre- Kamal Osman Jamjoom
11.2014 - 08.2019
Human Resources Management Certificate (HRMC)
07-2013
Bachelor of Arts - Department of History
Ain Shams University
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