Mohamed Abdelmoneim
Abu Dhabi,United Arab Emirates
Summary
Resourceful administrative leader committed to supporting corporate growth and development. Excellent analysis and resource allocation skills. Astute and analytical professional with a superior record of successful leadership.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Administrative supervisor
Burjeel Holdings
Abu Dhabi, UAE
03.2025 - Current
- Handled complex administrative tasks for improved organisational operations.
- Supervised administrative staff to ensure smooth operation of departmental activities.
- Handled sensitive information confidentially to maintain privacy standards.
- Organised comprehensive training programmes to upskill staff members.
- Created and submitted progress reports to upper management.
- Delivered new hire training and mentored established staff on processes and procedures.
Accomodation Officer
Labotel LLC
Abu Dhabi, UAE
11.2019 - 02.2025
- Provided customer service to improve overall visitor experience.
- Improved team efficiency with regular training sessions.
- Wrote detailed reports, aiding in case documentation.
- Delivered top-notch service to visitors, enhancing their experience at the venue.
- Facilitated smooth communications between departments for better coordination.
- Executed assigned duties responsibly thus meeting departmental expectations consistently.
- Managed public relations duties to provide positive and accurate narratives.
- Recruited and oriented new members to organisational policies and rules.
Quality Assurance Specialist
Mega Trust Group
Alexandria, Egypt
12.2017 - 10.2019
- Gathered and reviewed current data to determine areas in need of improvement
- Coordinated audits with regulatory agencies to verify compliance
- Worked with internal teams to evaluate and implement quality initiatives
- Led internal audits to uncover vulnerabilities and quality issues
- Led performance reviews and tailored employee feedback to facilitate professional development
- Professionally handled difficult customer complaints and objections to maintain customer service standards
Customer Services Team Leader
Vodafone Group
Alexandria, Egypt
10.2015 - 11.2017
- Monitored staff performance with daily evaluations and feedback sessions.
- Facilitated regular training sessions on product information updates.
- Developed action plans to address common customer complaints.
- Trained new employees to ensure adherence to company standards and policies.
- Managed day-to-day operations, ensuring smooth workflow and higher productivity rates among the team members.
- Led team meetings for better coordination and efficiency.
Sales Executive
Maalem Real Estate
Alexandria, Egypt
03.2013 - 09.2015
- Collaborated with marketing department for effective promotional campaigns.
- Optimised sales presentations using persuasive communication techniques.
- Promoted up-sell opportunities during customer interactions, boosting overall revenue generation.
- Educated customers about product features and benefits, driving informed purchasing decisions.
- Delivered engaging sales presentations at industry events to attract potential customers and partners.
Education
Bachelor's Degree - Business Administration
Alexandria University
Skills
- Strategic planning
- Market Analysis
- Business negotiations
- Social perceptiveness
- Multi-tasking strength
- Exceptional customer service
- Client Management
- Public relations
- Analytical problem solver
- Excellent communicator
- Ability to build and maintain relationships with clients
- Self-motivated
- Target-oriented
- Market research
- Client contract negotiations
Languages
Arabic
Native
English
Advanced
Certification
- Governmental Transactions Training Program
Al-Yalayis Govermental Transaction Centre, Dubai, Dubai, UAE
- Professional Business English Practice Program
Georgia Institute of Technology, Atlanta, Georgia, USA
- Lead Auditor Training Course
TUV Nord Middle East, Abu Dhabi, Abu Dhabi, UAE
- IMS Awareness Training
TUV Nord Middle East, Abu Dhabi, Abu Dhabi, UAE
REFERENCE
References available upon request.
Timeline
Administrative supervisor
Burjeel Holdings
03.2025 - Current
Accomodation Officer
Labotel LLC
11.2019 - 02.2025
Quality Assurance Specialist
Mega Trust Group
12.2017 - 10.2019
Customer Services Team Leader
Vodafone Group
10.2015 - 11.2017
Sales Executive
Maalem Real Estate
03.2013 - 09.2015
Bachelor's Degree - Business Administration
Alexandria University
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