Mohamed Aboelela
Business Development Executive
Dubai Deira
Summary
Business development specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Business Development Executive
Castle IT Solutions
Dubai
11.2021 - Current
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Achieved 100% of my target covering all stores in Pavilions assigned to me in Global Village project.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Nominated to be partnership Account manager for Foodics POS.
Duty Manager
Etisalat UAE
Dubai
09.2015 - 03.2020
- Initiated plans to improve customer relations, quality standards and service efficiency which led to sales increase by 10%.
- Increased customer feedback rate from 3.9 to 4.5 out of 5.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Prepared all required reports on daily and monthly basis to monitor sales performance.
Ecommerce Executive
Jumia Egypt
Cairo
02.2014 - 08.2015
- Optimized e-commerce inventory strategy to minimize costs while maximizing profits and customer satisfaction.
- Used Magento and CRM to produce website content, network with colleagues and monitor website statistics.
- Created and maintained corporate website content with accurate prices, products and contact information.
- Provided timely and accurate operational support to Merchants selling on Jumia platform
Call Center Team Lead
Etisalat Egypt
Cairo
10.2010 - 12.2013
- Minimized process lags through operations protocols and client account management training.
- Generated reports detailing metrics such as call times and satisfaction ratings.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to team support questions quickly to maintain call center efficiency.
Education
Bachelor's of Commerce -
Tanta University
Egypt 09.2004 - 09.2008
Skills
Sales pipeline management
Prospect targeting
Relationship building and management
Customer satisfaction
Digital marketing
Ecommerce
Certification
Fundamentals of digital marketing by google
Timeline
Business Development Executive
Castle IT Solutions
11.2021 - Current
Duty Manager
Etisalat UAE
09.2015 - 03.2020
Ecommerce Executive
Jumia Egypt
02.2014 - 08.2015
Call Center Team Lead
Etisalat Egypt
10.2010 - 12.2013
Bachelor's of Commerce -
Tanta University
09.2004 - 09.2008