Mohamed Aboelela
Business Development Executive
Dubai Deira
Summary
Business development specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Business Development Executive
Castle IT Solutions
Dubai
11.2021 - Current
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Achieved 100% of my target covering all stores in Pavilions assigned to me in Global Village project.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Nominated to be partnership Account manager for Foodics POS.
Duty Manager
Etisalat UAE
Dubai
09.2015 - 03.2020
- Initiated plans to improve customer relations, quality standards and service efficiency which led to sales increase by 10%.
- Increased customer feedback rate from 3.9 to 4.5 out of 5.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Prepared all required reports on daily and monthly basis to monitor sales performance.
Ecommerce Executive
Jumia Egypt
Cairo
02.2014 - 08.2015
- Optimized e-commerce inventory strategy to minimize costs while maximizing profits and customer satisfaction.
- Used Magento and CRM to produce website content, network with colleagues and monitor website statistics.
- Created and maintained corporate website content with accurate prices, products and contact information.
- Provided timely and accurate operational support to Merchants selling on Jumia platform
Call Center Team Lead
Etisalat Egypt
Cairo
10.2010 - 12.2013
- Minimized process lags through operations protocols and client account management training.
- Generated reports detailing metrics such as call times and satisfaction ratings.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to team support questions quickly to maintain call center efficiency.
Education
Bachelor's of Commerce -
Tanta University
Egypt 09.2004 - 09.2008
Skills
Sales pipeline management
undefinedCertification
Fundamentals of digital marketing by google
Timeline
Business Development Executive
Castle IT Solutions
11.2021 - Current
Duty Manager
Etisalat UAE
09.2015 - 03.2020
Ecommerce Executive
Jumia Egypt
02.2014 - 08.2015
Call Center Team Lead
Etisalat Egypt
10.2010 - 12.2013
Bachelor's of Commerce -
Tanta University
09.2004 - 09.2008