Mohamed Aboelela
Business Development Executive
Dubai Deira
Summary
Business development specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Business Development Executive
Castle IT Solutions
Dubai
2021.11 - Current
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Achieved 100% of my target covering all stores in Pavilions assigned to me in Global Village project.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Nominated to be partnership Account manager for Foodics POS.
Duty Manager
Etisalat UAE
Dubai
2015.09 - 2020.03
- Initiated plans to improve customer relations, quality standards and service efficiency which led to sales increase by 10%.
- Increased customer feedback rate from 3.9 to 4.5 out of 5.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Prepared all required reports on daily and monthly basis to monitor sales performance.
Ecommerce Executive
Jumia Egypt
Cairo
2014.02 - 2015.08
- Optimized e-commerce inventory strategy to minimize costs while maximizing profits and customer satisfaction.
- Used Magento and CRM to produce website content, network with colleagues and monitor website statistics.
- Created and maintained corporate website content with accurate prices, products and contact information.
- Provided timely and accurate operational support to Merchants selling on Jumia platform
Call Center Team Lead
Etisalat Egypt
Cairo
2010.10 - 2013.12
- Minimized process lags through operations protocols and client account management training.
- Generated reports detailing metrics such as call times and satisfaction ratings.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to team support questions quickly to maintain call center efficiency.
Education
Bachelor's of Commerce -
Tanta University
Egypt 2004.09 - 2008.09
Skills
Sales pipeline management
Prospect targeting
Relationship building and management
Customer satisfaction
Digital marketing
Ecommerce
Certification
Fundamentals of digital marketing by google
Timeline
Business Development Executive
Castle IT Solutions
2021.11 - Current
Duty Manager
Etisalat UAE
2015.09 - 2020.03
Ecommerce Executive
Jumia Egypt
2014.02 - 2015.08
Call Center Team Lead
Etisalat Egypt
2010.10 - 2013.12
Bachelor's of Commerce -
Tanta University
2004.09 - 2008.09