Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mohamed Aboelela

Mohamed Aboelela

Business Development Executive
Dubai Deira

Summary

Business development specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.

Overview

10
10
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
2
2
Languages

Work History

Business Development Executive

Castle IT Solutions
Dubai
11.2021 - Current
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Achieved 100% of my target covering all stores in Pavilions assigned to me in Global Village project.
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
  • Nominated to be partnership Account manager for Foodics POS.

Duty Manager

Etisalat UAE
Dubai
09.2015 - 03.2020
  • Initiated plans to improve customer relations, quality standards and service efficiency which led to sales increase by 10%.
  • Increased customer feedback rate from 3.9 to 4.5 out of 5.
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct and attendance reliability.
  • Prepared all required reports on daily and monthly basis to monitor sales performance.

Ecommerce Executive

Jumia Egypt
Cairo
02.2014 - 08.2015
  • Optimized e-commerce inventory strategy to minimize costs while maximizing profits and customer satisfaction.
  • Used Magento and CRM to produce website content, network with colleagues and monitor website statistics.
  • Created and maintained corporate website content with accurate prices, products and contact information.
  • Provided timely and accurate operational support to Merchants selling on Jumia platform

Call Center Team Lead

Etisalat Egypt
Cairo
10.2010 - 12.2013
  • Minimized process lags through operations protocols and client account management training.
  • Generated reports detailing metrics such as call times and satisfaction ratings.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to team support questions quickly to maintain call center efficiency.

Education

Bachelor's of Commerce -

Tanta University
Egypt
09.2004 - 09.2008

Skills

Sales pipeline management

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Certification

Fundamentals of digital marketing by google

Timeline

Business Development Executive

Castle IT Solutions
11.2021 - Current

Duty Manager

Etisalat UAE
09.2015 - 03.2020

Ecommerce Executive

Jumia Egypt
02.2014 - 08.2015

Call Center Team Lead

Etisalat Egypt
10.2010 - 12.2013

Bachelor's of Commerce -

Tanta University
09.2004 - 09.2008

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Mohamed AboelelaBusiness Development Executive