Mohamed Abou Ahmed
Regional Trainer
Abu Dhabi,UAE
Summary
Empowering Sales Teams to Unleash their Potential | Fostering a Culture of Continuous Learning & Growth. Training professional champions staff development by facilitating high quality sessions and workshops. Empowers adult learners and responds to changing organizational needs. Evaluates and improves training plans for maximum relevancy and impact.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Regional sales and optical trainer
Eyewa
Abu Dhabi, Dubai, North Emirates, UAE
08.2023 - Current
- Devised, coordinated learning and development activity, aligned with key priorities, objectives.
- Adapted session delivery to meet specific needs of professional learners within different environments.
- Monitored employee progress, offering feedback to management on additional training requirements.
- Support development of each retail employee’s career & development path.
- Researched market trends, competitor activities to strengthen development plans.
- Developed soft skills by providing training in time-management, problem-solving, with effective communication.
- Implemented competency frameworks to identify required key skills and design responsive development strategies.
- Held refresher courses and workshops to reinforce key concepts and skills.
- Ensure strong on-boarding of all new joiners.
- Analyzed training needs to determine learning styles and skills shortages.
- Managed and trained over 60 staff includes sales tea, store managers, optometrist.
- Support all Retail Education projects.
- Facilitated high-quality workshops, meetings and demonstrations online and offline.
- Analyzed training requirements at individual, team and organizational level.
- Facilitated soft skills training, improving communication and interpersonal abilities.
- Implemented research findings and client feedback to improve programmed material and delivery.
Area manager
AL Jaber Optical
Abu Dhabi, UAE
08.2020 - 01.2023
- Managed inventory reduced shrinkage by 8% through detailed monitoring of daily operations and stock.
- Designed long-term business strategy to guide leadership decision-making.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Applied expertise in team leadership to address productivity performance issues, motivating staff to achieve KPIs.
- Exceeded sales forecast figures by 25% through superior customer care.
- Transformed underperforming teams into productive, profitable teams, increasing sales by 4%.
- Expanded client bases by 12%, building lasting relationships to grow profit.
- Increased area average transaction value ATV by 11%.
- Developed selling value awareness of premium Ophthalmic lenses with great achievement of 8% increase.
Training manager
Magrabi Optical
Abu Dhabi, UAE
09.2019 - 07.2020
- Developed individual learning plans for continued training.
- Implemented innovative training methods through simulations, role-plays, gamification to maximize overall employee engagement.
- Produced training, supportive materials tailored to organizational needs.(Quick Fix) & (M moments) for 65 employee.
- Oversaw training courses, promotional paths for professionals leaders.
- Outlined HR objectives and assessed learning outcomes to guide planning activities.
- Boosted employee performance, developing plans to facilitate cross-training between departments and roles.
- Planned training schedules, prepared materials and booked necessary rooms and facilities.
- Implemented innovative training methods through simulations, role-plays and gamification to maximize overall employee engagement.
Store manager
Magrabi Optical
Dubai, Abu Dhabi, UAE
05.2011 - 08.2019
- Directed retail, wholesale operations, scrutinizing, improving existing processes to boost efficiency.
- Completed opening, closing procedures each day.
- Maintained strong partnership with Operations Manager to keep alignment, timely communication.
- Leveraged strong working knowledge of products, systems within optical industry
- Managing best flagship optical store, ranked # 1 in Abu Dhabi-UAE
- Won best Store Manager award in UAE 2014, 2018, out of 32 Stores in region.
- Experienced in opening new stores, (stock selections, store planning, staff training).
- Experienced in corporate deals with famous Companies, biggest Hospitals in Abu Dhabi and Dubai, as Burjeel Hospital, Prime Medical, Abu Dhabi Cleveland Clinic.
- Developed store where in closure plan, run the business to reach 2.6 million.
Store manager
Sunglass Hut
Dubai, UAE
10.2006 - 05.2009
- Ensure store merchandising, product standards are met Plan, prepare, promote, execute promotional events in coordination with Marketing.
- Seek provide suggestions for promotional / marketing opportunities.
- Build mutually beneficial relationships with mall management.
- Increased sales by 10%.
- Know competition to create competitive advantage.
- Coach, develop each employees by observing, correcting, reinforcing positive sales, Service Excellence techniques.
- Hold Team accountable to follow-up with corrective action, as necessary.
- Created seasonal sales plans with varying stock, promotional strategies.
- Analyses consumer data to predict future purchasing trends for informed decision-making.
Store manager
Apparel Group
Dubai, UAE
04.2003 - 10.2006
- Managing best performance store ( Aldo ) in UAE (Marina Mall A.D) with 2.5 million yearly sales.
- Developed Marina Mall sales with 20% increase in 2006.
- Well experience in merchandising items.
- Achieves financial objectives by preparing annual budget, Scheduling expenditures; analyzing variances; initiating corrective Actions.
- Motivate staff, train, develop staff, according to company policies, employment laws.
- Developed staff personal skills, improved their customer service level.
Education
Bachelor of Education - Media Division–Press department
AL Menofyia University
Shebin Al Koum, Egypt 05.1998 - 05.2002
Skills
- Training programmed design
- Coaching and mentoring
- Induction programmed
- Leadership
- Team building
- Communication skills
- Train Trainers qualified
- Time management
- Problem-solving
- Classroom experience
- Learning and development interventions
- Optical training
- Business development and planning
- Product knowledge
- Customer service
- Opportunities identification and creation
- Public relations
Languages
Arabic
Native
English
Upper intermediate
Accomplishments
- The best Store Manager in 2014 and 2018 in Magrabi Optical.
- The Company Ambassador in the Media. AL Arabia Chanel and Abu Dhabi Chanel interviews.
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is not over until I Win.
Timeline
Regional sales and optical trainer
Eyewa
08.2023 - Current
Area manager
AL Jaber Optical
08.2020 - 01.2023
Training manager
Magrabi Optical
09.2019 - 07.2020
Store manager
Magrabi Optical
05.2011 - 08.2019
Store manager
Sunglass Hut
10.2006 - 05.2009
Store manager
Apparel Group
04.2003 - 10.2006
Bachelor of Education - Media Division–Press department
AL Menofyia University
05.1998 - 05.2002
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