Mohamed Abu-Elwafa
IT Manager
Dubai
Summary
Adept IT Manager with a proven track record at Hoi Middle East and Africa for Engineering, showcasing expertise in IT infrastructure and team collaboration. Spearheaded cybersecurity measures, significantly enhancing network efficiency. Excelled in fostering professional growth within teams and optimizing technical operations, aligning IT strategies with organizational goals.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
IT Manager
Hoi Middle East and Africa for Engineering
02.2022 - Current
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
Assistant IT Manager
Istokat for Sell of House Electrical Apparatuses
05.2019 - 12.2021
- Optimized server infrastructure through virtualization technologies, significantly reducing hardware costs while maintaining high performance levels.
- Assisted in the development of an IT budget strategy, aligning resource allocation with organizational goals and objectives.
- Established robust data backup protocols, safeguarding critical information against potential loss or corruption incidents.
- Championed IT policies and procedures, promoting adherence to best practices throughout the organization.
- Conducted regular audits of IT systems to ensure compliance with industry standards and best practices.
- Maintained accurate inventory records for all IT assets, facilitating efficient asset lifecycle management processes and informed procurement decisions.
- Streamlined IT support processes for increased efficiency, reducing ticket resolution times and improving user satisfaction.
Technical Support Engineer
UNION AIR GROUP
02.2014 - 04.2019
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
Education
Bachelor’s of Electronics & Communication Engineer
At El-Sherouck Academy
Cairo, Egypt 09.2007 - 08.2012
Skills
Team collaboration
Information confidentiality
Risk mitigation planning
IT risk management
IT infrastructure
Technical troubleshooting
Network administration
Operating system management
Documentation and reporting
Documentation management
Timeline
IT Manager
Hoi Middle East and Africa for Engineering
02.2022 - Current
Assistant IT Manager
Istokat for Sell of House Electrical Apparatuses
05.2019 - 12.2021
Technical Support Engineer
UNION AIR GROUP
02.2014 - 04.2019
Bachelor’s of Electronics & Communication Engineer
At El-Sherouck Academy
09.2007 - 08.2012
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