MOHAMED Mabrouk
Dubai,UAE
Summary
Customer-focused hospitality professional with international experience in aviation-supportive environments, luxury hospitality, and customer service. Strong communicator with proven ability to ensure safety, deliver exceptional service, and remain calm under pressure. Highly adaptable, culturally aware, and motivated to represent international airlines with professionalism and warmth.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Assistant Restaurant Manager
Galadari Brothers Co.
Dubai
2024.01 - 2026.03
- Ensure compliance with health, safety, and hygiene standards at all times
- Deliver high standards of customer service and handle guest concerns professionally
- Supervise and support team members during high-pressure service periods
- Train new staff to ensure consistent service delivery and brand standards
- Manage inventory and support sales growth strategies
Front Desk Agent
Aramark
Philadelphia
2022.06 - 2023.07
- Delivered exceptional guest service in fast-paced, multicultural environment
- Managed check-ins, check-outs, and room allocations efficiently
- Responded effectively to guest requests and emergency situations
- Maintained professionalism and composure while resolving issues
Education
Bachelor of Oral and Dental Medicine - Health and Wellness
The British university in Egypt
Cairo 06.2022
Cambridge IGCSE Certificate - Secondary Education
Sharjah international private school
Sharjah 06.2017
Skills
- Customer Service Excellence
- Safety & Compliance
- Teamwork
- Conflict Resolution
- Multicultural Awareness
- Communication Skills
- Adaptability
- Time Management
Websites
Certification
- Person in Charge (PIC) Certification – Dubai Municipality (Merit)
- Health & Safety Awareness.
LANGUAGES
Arabic – Native
English – Native
Timeline
Assistant Restaurant Manager
Galadari Brothers Co.
2024.01 - 2026.03
Front Desk Agent
Aramark
2022.06 - 2023.07
Bachelor of Oral and Dental Medicine - Health and Wellness
The British university in Egypt
Cambridge IGCSE Certificate - Secondary Education
Sharjah international private school