Mohamed Adjali
Dubai
Summary
Dynamic and empathetic professional with a proven track record at Sheraton Hotels, excelling in high-pressure environments through strong multitasking and a customer service focus. Leveraged food safety understanding and hospitality best practices to enhance guest satisfaction, significantly contributing to a culture of excellence and teamwork.
Overview
7
7
years of professional experience
Work History
Assistant Waiter
Caviar Kaspia & Kiara (night Clup)
DIFC. Dubai, United Arab Emirates
10.2023 - Current
- Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
- Managed multiple tables simultaneously, prioritizing tasks to meet all customer needs efficiently.
- Helped maintain inventory levels by restocking supplies as needed throughout the shift.
- Collaborated with management to address any discrepancies or areas of improvement in the overall dining process, fostering a culture of continuous growth and development.
- Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
- Coordinated with host staff regarding table assignments for optimal seating arrangements that maximize customer satisfaction while adhering to capacity guidelines during busy periods.
- Assisted in setting up the restaurant before opening hours, ensuring proper table settings and a welcoming atmosphere for guests upon arrival.
- Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
- Assisted with banquet events by setting up tables, serving guests, and clearing dishes, contributing to a successful event experience.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Supported waitstaff by promptly clearing plates, refilling drinks, and attending to any additional requests from guests.
Assistant Waiter
Latelier De Joel Robuchon
DIFC. Dubai. United Arab Emirates
10.2022 - 10.2023
- Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
- Managed multiple tables simultaneously, prioritizing tasks to meet all customer needs efficiently.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Restaurant Waiter
Sheraton Hotels
Oran. Algirai
03.2018 - 08.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Processed orders and sent to kitchen employees for preparation.
Food Runner
Piano Piano
Tunis. Tunisia
02.2017 - 01.2018
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Assisted wait staff with timely food delivery and guest requests.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
Education
Bachelor of Arts - Music
Faculty of Arts And Culture University
Oran. Algiria06.2016
Skills
- Cleanliness standards
- Patience and Empathy
- Strong multitasking
- Customer service focus
- Adaptability under pressure
- Quick Decision Making
- Team player mentality
- Food safety understanding
- Wine pairing knowledge
- Hospitality best practices
- Cool Under Pressure
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Upper intermediate (B2)
Timeline
Assistant Waiter
Caviar Kaspia & Kiara (night Clup)
10.2023 - Current
Assistant Waiter
Latelier De Joel Robuchon
10.2022 - 10.2023
Restaurant Waiter
Sheraton Hotels
03.2018 - 08.2023
Food Runner
Piano Piano
02.2017 - 01.2018
Bachelor of Arts - Music
Faculty of Arts And Culture University