Mohamed Afifi
Summary
With over 15 years of banking experience, I have honed my leadership skills and commitment to delivering exceptional customer service. My strong knowledge of banking procedures and ability to act quickly have enabled me to drive competitive advantages and achieve organizational goals.
I ensure that all customer applications processed by my team meet the bank's credit policy guidelines and approval processes. My focus on quality and compliance has been key in maintaining accuracy and upholding the bank’s reputation.I excel at building strong customer relationships, quickly resolving issues, and understanding customer needs. I am now seeking an opportunity with a forward-thinking financial institution where I can contribute my expertise and drive continued success
Overview
17
17
years of professional experience
Work history
SENIOR SALES AND CUSTOMER SERVICES OFFICER
SHARJAH ISLAMIC BANK
Dubai, UAE
04.2019 - Current
- Carrying out all branch tasks, ensuring all activities are completed within timescales and with a high degree of accuracy
- Achieves and maintains monthly and yearly sales targets , follow up achievements.
- Maintained a high standard of accuracy in processing applications for all staff, ensuring minimal errors
- Opening and managing company accounts (SME)
- Maximize all opportunities to cross sell and increase Product Per customer ratios
- Grows the number of new account relationships via conversion of branch walk-ins, customer referrals, marketing leads and self-generated leads
- Developing and maintaining new and existing relationships with various departments/customers/contractors to support the achievement of business objectives
- Performing assigned sales tasks and ensuring adherence to timescales with utmost accuracy, whilst providing excellent customer service.
- Led and supported customer support staff to achieve objectives.
- Worked with new hires to educate on various customer service tasks, product specifications and company protocols.
PRIVILEGE CUSTOMER RELATION MANAGER
ADCB
08.2008 - 03.2019
- Service and manage up to 400 Privilege cm with high net worth
- Focus on acquisition of new to bank privilege customers and contribute to the bottom-line profitability of the bank
- Focus on portfolio enhancement, develop, and manage direct client relationships
- Introduce the customer to the banks wealth management product by offering and selling investment & insurance and mutual fund
- Responsible for the day-to-day relationship management of client and ensure that all services levels and agreement are being met consistently without any fail
- Maximize on selling and cross selling all financial bank products and Islamic products and increase number of products held per customer
- To service customer enquiries and deliver excellent service through communication & team work
- Achieve volume and revenue goals via the combination of customer acquisition and relationship deepening through the execution effective sales process as per the set business plan
- Opening and managing company account (SME)
- Advised clients on mortgage, educational, credit card and personal loans
- Pulled and prepare daily branch reports.
SENIOR FINANCE OFFICER
ABU DHABI ISLAMIC BANK
10.2007 - 07.2008
- Promoting, selling and cross selling all Islamic financial bank products
- Sharing with team sales tools and techniques to achieve individual and team targets
- Provide overall guidance and assistance to the team
- Ensure that team members are fully aware of all products provided, well skilled and developed and are updated on all changes and amendments on product features, procedures and processes
- Tracking sales activities, providing sales forecasts, creating and analyzing metrics that drive results
- Attract individual and team funding approvals and closes the customer liabilities with other bank, follow up till clearance letter is issued
- Buying shares for the customer and follow up with Dubai market for the shares value
- Direct & indirect marketing for bank products and services
- Establish and maintain strong professional relationships/connections internally and externally.
Education
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Skills
- Relationship Management: Expert in building and maintaining strong customer relationships to boost loyalty and satisfaction
- Sales Strategy & Product Knowledge: Skilled in developing strategies to exceed branch targets, upselling and cross-selling, with a comprehensive understanding of banking products
- Team Leadership: Experienced in leading, training, and motivating a team to achieve goals
- Customer Needs Assessment: Adept at understanding and addressing customer needs with tailored financial solutions
- Quality Assurance & Operational Efficiency: Ensures accuracy and adherence to policies while streamlining operations and improving processes
- Credit Review & Regulatory Compliance: Proficient in evaluating creditworthiness, ensuring policy compliance, and adhering to banking regulations
- Conflict Resolution: Effective in resolving customer complaints and conflicts
- Process Improvement & Performance Monitoring: Experienced in enhancing processes and analyzing performance metrics to improve efficiency and productivity
Trainings & Certificates
- Certified CIFE from Ethica institute for Islamic finance UAE 12/2016
- Wealth Management - ADCB Certified
- Acquired basic business skills including: Accounting, Finance Banking, Sales, Business Correspondence & Report Writing
- Enhanced Presentation & Project Development Skills
- Courses in forex and Dubai stock market
- Computer: MS Office - Internet
- IELTS - British Council
Languages
English
Fluent
Arabic
Native
Timeline
SENIOR SALES AND CUSTOMER SERVICES OFFICER
SHARJAH ISLAMIC BANK
04.2019 - Current
PRIVILEGE CUSTOMER RELATION MANAGER
ADCB
08.2008 - 03.2019
SENIOR FINANCE OFFICER
ABU DHABI ISLAMIC BANK
10.2007 - 07.2008
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