Summary
Overview
Work History
Education
Skills
Languages
Timeline
Work Availability
Generic
Mohamed  Ahmed

Mohamed Ahmed

Dubai,United Arab Emirates

Summary

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines. Hard-working with strong organizational skills. Achieves company goals through exceptional planning and prioritization.

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Work History

Senior Customer service & Sales Representative

Etisalat Telecommunication
Dubai, United Arab Emirates
01.2022 - Current
  • Set up meetings with potential clients and listen to their wishes and concerns
  • Prepare and deliver appropriate presentations on products and services
  • Create frequent reviews and reports with sales and financial data Ensure availability of stock for sale
  • Managed customer lines for minimum wait times and high satisfaction.
  • Resolved customer concerns promptly to maintain satisfaction.

Sales Executive & Customer Service

Vodafone Group
Alexandria, Egypt
03.2019 - 10.2021
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing products inside and out so that can answer questions.

Sales Executive

2B Electronics
Alexandria, Egypt
01.2017 - 01.2019

•Create frequent reviews and reports with sales and financial data
•Ensure the availability of stock for sales and demonstrations
•Participate on behalf of the company in exhibitions or conferences
•Negotiate/close deals and handle complaints or objections
•Collaborate with team members to achieve better results

Sales Agent

BE-TECH Electronics
Alexandria , Egypt
07.2016 - 01.2017
  • Greeting and advising customers on quality of the product
  • Materials knowledge and displaying merchandising and promoting.
  • Specialties possess and good knowledge of types of devices
  • Checked the inventory and provides suggestions on stocking certain items on the store.

Education

Diploma of Education - Industrial Diploma

Faculty of Specific Education
05.2010 - 05.2015

Skills

  • Customer Service
  • Problem Solving
  • Customer relationship management
  • Customer retention strategies
  • Flexible and adaptable
  • Upselling techniques

Languages

Arabic
English

Timeline

Senior Customer service & Sales Representative

Etisalat Telecommunication
01.2022 - Current

Sales Executive & Customer Service

Vodafone Group
03.2019 - 10.2021

Sales Executive

2B Electronics
01.2017 - 01.2019

Sales Agent

BE-TECH Electronics
07.2016 - 01.2017

Diploma of Education - Industrial Diploma

Faculty of Specific Education
05.2010 - 05.2015

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Mohamed Ahmed