Summary
Overview
Work history
Education
Skills
Languages
Timeline
Work availability
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Mohamed  Ahmed

Mohamed Ahmed

Dubai,United Arab Emirates

Summary

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines. Hard-working with strong organizational skills. Achieves company goals through exceptional planning and prioritization.

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Work history

Senior Customer service & Sales Representative

Etisalat Telecommunication
Dubai, United Arab Emirates
2022.01 - Current
  • Set up meetings with potential clients and listen to their wishes and concerns
  • Prepare and deliver appropriate presentations on products and services
  • Create frequent reviews and reports with sales and financial data Ensure availability of stock for sale
  • Managed customer lines for minimum wait times and high satisfaction.
  • Resolved customer concerns promptly to maintain satisfaction.

Sales Executive & Customer Service

Vodafone Group
Alexandria, Egypt
2019.03 - 2021.10
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing products inside and out so that can answer questions.

Sales Executive

2B Electronics
Alexandria, Egypt
2017.01 - 2019.01

•Create frequent reviews and reports with sales and financial data
•Ensure the availability of stock for sales and demonstrations
•Participate on behalf of the company in exhibitions or conferences
•Negotiate/close deals and handle complaints or objections
•Collaborate with team members to achieve better results

Sales Agent

BE-TECH Electronics
Alexandria , Egypt
2016.07 - 2017.01
  • Greeting and advising customers on quality of the product
  • Materials knowledge and displaying merchandising and promoting.
  • Specialties possess and good knowledge of types of devices
  • Checked the inventory and provides suggestions on stocking certain items on the store.

Education

Diploma of Education - Industrial Diploma

Faculty of Specific Education
2010.05 - 2015.05

Skills

  • Customer Service
  • Problem Solving
  • Customer relationship management
  • Customer retention strategies
  • Flexible and adaptable
  • Upselling techniques

Languages

Arabic
English

Timeline

Senior Customer service & Sales Representative

Etisalat Telecommunication
2022.01 - Current

Sales Executive & Customer Service

Vodafone Group
2019.03 - 2021.10

Sales Executive

2B Electronics
2017.01 - 2019.01

Sales Agent

BE-TECH Electronics
2016.07 - 2017.01

Diploma of Education - Industrial Diploma

Faculty of Specific Education
2010.05 - 2015.05

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Mohamed Ahmed