Mohamed Ahmed
Dubai,United Arab Emirates
Summary
Dedicated professional with a strong foundation in customer service and problem solving, adept at managing customer relationships and implementing effective retention strategies. Demonstrates flexibility and adaptability in dynamic environments, ensuring high levels of client satisfaction. Committed to leveraging skills in customer relationship management to drive business success and foster long-term loyalty.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Customer service & Sales Representative
Etisalat Telecommunication
Dubai, United Arab Emirates
01.2022 - Current
- Set up meetings with potential clients and listen to their wishes and concerns
- Prepare and deliver appropriate presentations on products and services
- Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sale
- Managed customer lines for minimum wait times and high satisfaction.
Customer Service & Sales Executive
Vodafone Group
Alexandria, Egypt
03.2019 - 10.2021
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
Customer service officer
Zahran Mall
Alexandria, Egypt
01.2017 - 01.2019
- Addressed customer queries, resulting in enhanced customer confidence.
- Resolved conflicts quickly whilst preserving positive business relationships.
- Conducted regular follow-up calls for improved customer retention rates.
- Promoted a welcoming atmosphere, leading to increased return customers.
- Assisted colleagues during peak hours, ensuring overall productivity of the team.
Education
Diploma of Education - Industrial Diploma
Faculty of Specific Education
05.2010 - 05.2015
Skills
- Customer Service
- Problem Solving
- Customer relationship management
- Customer retention strategies
- Flexible and adaptable
Languages
Arabic
Native
English
Fluent
Personal Information
Timeline
Customer service & Sales Representative
Etisalat Telecommunication
01.2022 - Current
Customer Service & Sales Executive
Vodafone Group
03.2019 - 10.2021
Customer service officer
Zahran Mall
01.2017 - 01.2019
Diploma of Education - Industrial Diploma
Faculty of Specific Education
05.2010 - 05.2015
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