Mohamed Ahmed Al Haj

- Supervised daily operations, acting as point of contact for
any queries or obstacles.
- Established and communication daily priorities to guide
team activities.
- Created and implemented strategies for improved
operational efficiency, maximising profit potential.
- Led and managed administrative staff to maintain smooth
daily operations.
- Monitored health and safety measures for guaranteed
compliance.
- Reviewed and assessed operations performance, developing
initiatives for continuous process improvement.
- Investigated issues affecting group operations, prepared
reports and helped correct problems.
- Enforced regulatory and company policy compliance to
improve workplace and employee safety and readiness.

- Handled customer queries focused on first-call resolution.
- Handled high call volumes with accuracy and efficiency for
optimum productivity.
- Built positive customer rapport through friendly,
professional communication.
- Maintained call centre efficiencies, ensuring clear, effective
communication with all departments.
- Managed and escalated complaints effectively, resulting in
positive customer outcomes.
- Reduced customer wait times by adhering to call target
timeframes.
- Updated customers on special offers and promotions for
increased revenue.
- Set up appointments for customers and entered work tickets
to obtain needed services for clients.