MOHAMED AHMED ISMAIL
Abu Dhabi,UAE
Summary
Dynamic and results-driven professional with a strong foundation in teamwork, communication, and leadership. Demonstrates exceptional administrator skills and customer service expertise, ensuring quality assurance and effective problem-solving. Adept at maintaining calm under pressure while leading teams to success. Committed to continuous improvement and excellence in all endeavors, with a focus on enhancing call control quality and public speaking abilities.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
19
19
years of professional experience
Work history
CONTACT CENTER
Ministry of Finance - UAE
ABUDHABI, UAE
2017.03 - 2022.09
- Handled calls regarding Ministry of Finance services, including supplier registration and revenue refunds.
- Managed client inquiries related to supplier registration challenges.
- Raised technical tickets to resolve issues during registration or tender applications.
- Guided customers through registration processes and refund application steps.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed duties to deliver on targets with accuracy and efficiency.
MAWAQIF CALL CENTER
Integrated Transport Center
ABUDHABI, UAE
2014.01 - 2017.03
- Handled customer calls regarding parking regulations in Abu Dhabi.
- Managed complaints from frustrated customers about fines.
- Created tickets for relevant departments to waive incorrect fines.
MAFRAQ JUVENILE REHABILITATION CENTER
Global Solutions Limited
BANIYAS/ABUDHABI, UAE
2009.09 - 2010.09
- Assisted children aged 6 to 18 at Mafraq rehabilitation centre, enhancing family dynamics and community contributions
- Worked flexible hours, covering nights, weekends and bank holidays.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
SALES ATTENDANT
ADNOC GAS STATION
ABUDHABI, UAE
2003.11 - 2009.09
- Sales attendant for ADNOC service station (November 2003 till June 2006)
- Provide service to client’s vehicles.
- Supervisor at ADNOC service station (June 2009 till September 2009)
- (Managing staff schedule – customer requests and complains)
- Managed inventory levels effectively reducing overstock situations.
- Maintained clean, organised display shelves to improve store aesthetic.
- Participated in regular team meetings contributing valuable insights and suggestions.
- Assisted customers, providing detailed product knowledge and advice.
- Replenished stock regularly to ensure availability of products.
- Resolved customer complaints efficiently improving overall shopping experience.
- Demonstrated flexibility by covering shifts during holiday periods or staff shortages.
- Worked on promotional events increasing brand visibility and awareness.
- Maintained in-depth knowledge of products with regular training sessions.
Education
High School -
Hamza Ben Abdul Mutaleb
Diploma - undefined
Alkharazimi International College
Skills
- Teamwork
- Communication Skills
- Administrator Skills
- Customer Service
- Flexibility
- Hard working
- Team Leader Skills
- Calls control Quality
- Calm under pressure
- Problem-solving
- Public speaking
- Leadership
- Quality Assurance
- Troubleshooting
Timeline
CONTACT CENTER
Ministry of Finance - UAE
2017.03 - 2022.09
MAWAQIF CALL CENTER
Integrated Transport Center
2014.01 - 2017.03
MAFRAQ JUVENILE REHABILITATION CENTER
Global Solutions Limited
2009.09 - 2010.09
SALES ATTENDANT
ADNOC GAS STATION
2003.11 - 2009.09
Diploma - undefined
Alkharazimi International College
High School -
Hamza Ben Abdul Mutaleb