Mohamed Al bauomy
Cairo
Summary
Friendly and professional Receptionist with over7 years of experience in the hospitality industry. Adept at handling front desk operations, managing guest check-ins and check-outs, and ensuring excellent guest satisfaction. Strong organizational skills, attention to detail, and a calm demeanor under pressure.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Front desk Telephone Operator & Data Entry
Voco Bonnington Jumeirah lakes tower hotel
09.2017 - Current
- Efficient operation of multi-line telephone systems
- Clear and professional communication over the phone
- Quick and accurate message-taking and call forwarding
- Strong listening and problem-solving abilities
- Coordination between departments for guest requests
- Knowledge of emergency call handling procedures
- Ability to maintain call logs and records accurately
- Calm demeanor and patience under pressure
Front Office Assistance
Flora Al Barsha hotel
07.2015 - 08.2017
- Exceptional guest service and hospitality skills
- Proficient in managing check-in and check-out processes
- Knowledge of hotel management software Opera
- Excellent time management and organizational abilities
- Multitasking and handling high-pressure situations
- Problem-solving and conflict resolution skills
- Professional phone etiquette and message handling
- Attention to detail in handling reservations and payments
Education
bachelor -
Faculty of Tourism & Hotels
01.2006 - 01.2007
Skills
Guest service and hospitality excellence
Telephone system operation and management
Reservation handling and management
Proficient in hotel management software eg, Opera
Strong communication and interpersonal skills
Time management and multitasking
Conflict resolution and problem-solving
Resumeobjective
Friendly and professional Receptionist with over 7 years of experience in the hospitality industry. Adept at handling front desk operations, managing guest check-ins and check-outs, and ensuring excellent guest satisfaction. Strong organizational skills, attention to detail, and a calm demeanor under pressure.
Timeline
Front desk Telephone Operator & Data Entry
Voco Bonnington Jumeirah lakes tower hotel
09.2017 - Current
Front Office Assistance
Flora Al Barsha hotel
07.2015 - 08.2017
bachelor -
Faculty of Tourism & Hotels
01.2006 - 01.2007
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