CX & Servicing: Supported a major UAE bank on customer experience transformation, reporting directly to a manager within the CX & Servicing workstream
Developed a CX Dashboard in collaboration with AIS designers and data scientists, incorporating both client and internal inputs
Created a Figma wireframe of the dashboard and iterated design with stakeholders
Led the mapping of customer service requests to an end-to-end customer journey taxonomy
Analyzed large datasets of direct customer interactions, mapping them to products and customer journeys
Recognized for strong data structuring, generating critical insights, and contributing effectively in client and internal meetings
Intern
Morgan, Lewis & Bockius
Abu Dhabi
06.2023 - 07.2023
Ensured continuity of service by maintaining up-to-date knowledge about Energy and Oil legislation and case law in the UAE.
Facilitated investigation of legal issues by performing computer-assisted research, using LexisNexis.
Delivered legal research and analysis to draft articles about COP28 and its effects within the GCC, and the applicability of the metaverse to Telecoms. And provided legal insights into the applicability of Saudization and Privacy laws to e-commerce businesses.
Legal Intern
Eversheds Sutherland
Abu Dhabi
01.2023 - 01.2023
Shadowed lawyers to understand workloads, case management, and network development.
Fintech: Conducted legal research on practicability of using Virtual Assets (Bitcoin and other cryptocurrencies) in real estate transactions.
Drafted legal clauses to protect client from sharp depreciations of Virtual Asset and possible cybersecurity risks.
Mergers & Acquisitions: Analysed and proofread corporate legal documents to eliminate errors.
Drafted signing and closing checklist.
Associate Consultant Intern
Bain & Company
Dubai
06.2022 - 08.2022
Public Sector: Advised government entity, designing and implementing strategic objectives.
Value Taxonomy Stream: Researched existing value taxonomies, and consolidated with experts from different fields, to produce case-specific taxonomy.
Initiated implementation of advanced automated transcription that aided in machine-learning script analysis.
Worked alongside Benchmarking work stream, personally providing deliverables to case partner and client.
Education
Bachelor of Arts - Film and New Media & Arab Crossroads Studies
New York University Abu Dhabi
08.2021 -
Coursework in Psychology and Film
New York University
08.2019 - 08.2019
Skills
Microsoft Software (Excel; PowerPoint; Word)
Legal Research and Writing
Media-editing Software (DaVinci Resolve; Adobe Photoshop; Adobe After Effects)
Timeline
Associate Consultant Intern
Bain and Company
06.2025 - 08.2025
Intern
Morgan, Lewis & Bockius
06.2023 - 07.2023
Legal Intern
Eversheds Sutherland
01.2023 - 01.2023
Associate Consultant Intern
Bain & Company
06.2022 - 08.2022
Bachelor of Arts - Film and New Media & Arab Crossroads Studies