Windows Excel
Hi, I’m
Mohamed AlHarbi
Administrator
Summary
Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.
Overview
12
years of professional experience
5
Certifications
2
Languages
Work History
Bulgari
Sales Administrator
10.2021 - Current
Job overview
- Back of house operation management in terms of over viewing invoicing, repair orders, store maintenance, store POs and E-com orders.
- Modified the repair flow which resulted in faster customer service and reduced complaints by 20%
- Provided exceptional administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Streamlined administrative processes for increased efficiency, implementing an organized filing system for easy access to documents.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Handled confidential and sensitive information with discretion and tact.
Danube
Sales Representative
05.2021 - 09.2021
Job overview
- Built lasting relationships with clients through customer service interactions
- Resolved customer concerns promptly to maintain satisfaction
- Responded to telephone and in-person requests for information
- Change the display based on the merchandising team demand.
Building Partners co
Finance Manager
07.2019 - 06.2020
Job overview
- Provide financial reports, interpret financial information to management and maintain the financial health of the organization
- Forecasting costs, pricing, variable contributions, sales results
- Correspond with other departments, discussing company plans, and agreeing on future paths to be taken
- Reviewed bookkeeping and management accounts to achieve clear and correct reports
- Represented business in negotiations with external partners
- Successfully establishing new deals with prospect clients to work on their project.
Bank Aljazira
Customer Service Supervisor
01.2016 - 07.2019
Job overview
- Monitored business and process metrics to measure and manage customer service effectiveness
- Advised management of customer service trends, creating proactive strategies to maintain best practices
- Review sales processes and practices regularly to achieve business goals
- Coordinated department workflow to meet objectives and handle competing priorities
- Achieving the target as a team for the year of 2016 and 2017.
Bank Aljazira
Customer Service Representative
01.2013 - 12.2015
Job overview
- Assisted customers with varying questions using product knowledge and service expertise
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques
- Boosted monthly direct sales revenue by skillfully promoting diverse product and service options
- Achieving the sales target for the year of 2014 and 2015.
Education
King AbdulAziz University
Bachelor's degree from Administrative Science
01.2013 - 04.2017
Skills
Administrative Support
Office Management
Information confidentiality
Customer Service
File Organization
Advanced MS Office Suite
Presentation Development
Business Writing
Time Management
Attention to Detail
Problem-solving abilities
Calendar Management
Certification
Data Analysis - Human Resources Development Fund - HRDF - KSA
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Company CultureAccomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved repair orders lead time issue which led to shortening the lead time from 3 month to 2 weeks.
- Implementing QR code zoning to keep track of all the stock we have which improved or results in stock count by minimizing mistakes by 80%.
Software
Windows Powerpoint
Windows Word
SAP
Salesforce
Timeline
Sales Administrator
Bulgari
10.2021 - Current
Sales Representative
Danube
05.2021 - 09.2021
Finance Manager
Building Partners co
07.2019 - 06.2020
Customer Service Supervisor
Bank Aljazira
01.2016 - 07.2019
King AbdulAziz University
Bachelor's degree from Administrative Science
01.2013 - 04.2017
Customer Service Representative
Bank Aljazira
01.2013 - 12.2015