Summary
Overview
Work History
Education
Skills
Websites
Certification
Work Preference
Accomplishments
Software
Timeline
Hi, I’m

Mohamed AlHarbi

Administrator

Summary

Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.

Overview

12
years of professional experience
5
Certifications
2
Languages

Work History

Bulgari

Sales Administrator
10.2021 - Current

Job overview

  • Back of house operation management in terms of over viewing invoicing, repair orders, store maintenance, store POs and E-com orders.
  • Modified the repair flow which resulted in faster customer service and reduced complaints by 20%
  • Provided exceptional administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.
  • Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
  • Streamlined administrative processes for increased efficiency, implementing an organized filing system for easy access to documents.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Transcribed meeting minutes to support sales, business development and senior management teams.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Handled confidential and sensitive information with discretion and tact.

Danube

Sales Representative
05.2021 - 09.2021

Job overview

  • Built lasting relationships with clients through customer service interactions
  • Resolved customer concerns promptly to maintain satisfaction
  • Responded to telephone and in-person requests for information
  • Change the display based on the merchandising team demand.

Building Partners co

Finance Manager
07.2019 - 06.2020

Job overview

  • Provide financial reports, interpret financial information to management and maintain the financial health of the organization
  • Forecasting costs, pricing, variable contributions, sales results
  • Correspond with other departments, discussing company plans, and agreeing on future paths to be taken
  • Reviewed bookkeeping and management accounts to achieve clear and correct reports
  • Represented business in negotiations with external partners
  • Successfully establishing new deals with prospect clients to work on their project.

Bank Aljazira

Customer Service Supervisor
01.2016 - 07.2019

Job overview

  • Monitored business and process metrics to measure and manage customer service effectiveness
  • Advised management of customer service trends, creating proactive strategies to maintain best practices
  • Review sales processes and practices regularly to achieve business goals
  • Coordinated department workflow to meet objectives and handle competing priorities
  • Achieving the target as a team for the year of 2016 and 2017.

Bank Aljazira

Customer Service Representative
01.2013 - 12.2015

Job overview

  • Assisted customers with varying questions using product knowledge and service expertise
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques
  • Boosted monthly direct sales revenue by skillfully promoting diverse product and service options
  • Achieving the sales target for the year of 2014 and 2015.

Education

King AbdulAziz University

Bachelor's degree from Administrative Science
01.2013 - 2017.04

Skills

Administrative Support

Certification

Data Analysis - Human Resources Development Fund - HRDF - KSA

Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Company Culture

Accomplishments

  • Supervised team of 10 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved repair orders lead time issue which led to shortening the lead time from 3 month to 2 weeks.
  • Implementing QR code zoning to keep track of all the stock we have which improved or results in stock count by minimizing mistakes by 80%.

Software

Windows Excel

Windows Powerpoint

Windows Word

SAP

Salesforce

Timeline

Sales Administrator

Bulgari
10.2021 - Current

Sales Representative

Danube
05.2021 - 09.2021

Finance Manager

Building Partners co
07.2019 - 06.2020

Customer Service Supervisor

Bank Aljazira
01.2016 - 07.2019

King AbdulAziz University

Bachelor's degree from Administrative Science
01.2013 - 2017.04

Customer Service Representative

Bank Aljazira
01.2013 - 12.2015
Mohamed AlHarbiAdministrator