Mohamed Ali

• Displayed merchandise in prominent locations within stores to promote sales.
• Understood warranties and facilitated faulty merchandise returns to store.
• Maximized product range potential through tailored client account packages.
• Abided by safety and health policies, regulatory compliance and product handling procedures.
• Experience in face-to-face sales.
• Exceptional customer service skills.
• Influential authenticity to the audience.
• A self-motivated and process driven approach.

Flexibility, excellent interpersonal skills, and the ability to collaborate with other departments, management, and clients/vendors

· Customer focused – a genuine desire to help people

· Problem solver – understand issues and enjoy solving them

· Active listener, with the ability to provide confident responses

· Able to manage real-time inquiries while keeping track of and responding to commitments to follow-up with customer inquiries

· Collaborator – enjoys working with co-workers across different functional areas

· Professional and tactful – Ability to remain calm under pressure and work in a concise, clear and focused manner

· Tolerance for repetitive work in a fast-paced environment

· Ability to work as a team member, as well as independently

· Ability to articulate effectively and in a concise manner

· Demonstrated personal computer skills using Microsoft Word, Outlook and Excel

· Ability to maintain multiple projects and effectively prioritize work to meet the goals of the organization

• Developing and implementing strategic digital marketing plans to manage and grow accounts
• Retaining clients and building strong, trusting relationships
• Understanding client needs and identifying new business opportunities within your portfolio
• Providing superior customer service and ensuring client satisfaction
• Communicating and coordinating internal teams in the planning, execution and optimization of campaigns in different markets and on various ad platforms (Google Ads, Meta Ads, LinkedIn Ads, Amazon Ads, etc….).
• Identifying opportunities for improvement and proposing new tools and processes
• Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry
• Managing the day-to-day activities of the team
• Motivating the team to achieve organisational goals
• Empowering team members with skills to improve their confidence, product knowledge, and communication skills
• Conducting performance reviews (both for clients and the team)
• Contributing to the growth of the company through a successful team
• Help shape the growing Booster Box squad as we continue to punch above our weight across the globe

• Responsible for generating repeat-customer revenue, ensuring KPIs, including Customer Lifetime Value (CLTV), customer retention, and purchase frequency, are monitored, analyzed, and enhanced. Understand what KPIs significantly impact the business and devise strategies to improve them.
• Collaborate with the leadership team on the strategy, development, execution, and evaluation of cohort nurturing programs. Use advanced data analytics to gain deeper insights into customer behaviours and trends.
• Share critical retention-related insights with all relevant stakeholders - from customer support through tech to leadership, using data to guide decision-making and strategy development.
• Drive the optimization and expansion of Loyalty, Referral, and Subscription programs through data-driven strategies and analysis.
• Develop and automate a consistent customer insights feedback loop.
• Optimize customer onboarding, ensuring new users receive maximum support and are highly likely to succeed with their curl journey with LUS.
• Work closely with the E-Comm manager on data-informed upsell and cross-sell strategy for returning customers, understanding the impact of various products on customer retention and CLTV.
• Lead retention and customer win-back strategies, presenting your strategies to leadership backed by comprehensive data-driven decision-making.
• Mentor teammates in their learning and development, leveraging data to identify solutions to challenges and pathways for growth.
• Collaborate with cross-functional teams, including Creative, Tech, Paid Ads, Customer Support, and Operations.

• Answer inbound calls within the call center dealing with many diverse issues involving clients and non-clients
• Engage with callers regarding potential cases
• Enter data on new clients by creating a new case file and populate required fields
• Schedule an appointment for a new client to meet with a field investigator or sign up digitally
• Forward calls to relevant firm personnel
• Answer inbound calls within the call center dealing with many diverse issues involving clients and non-clients
• Engage with callers regarding potential cases
• Enter data on new clients by creating a new case file and populate required fields
• Schedule an appointment for a new client to meet with a field investigator or sign up digitally
• Forward calls to relevant firm personnel

• Prepare and draft legal documents on behalf of clients
• Advise clients on business and legal transactions
• Negotiate settlements for legal disputes
• Comply with all legal standards and regulations
• Perform administrative and management functions related to the practice of law