Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Mohamed Alkhair

Relationship officer
Dubai

Summary

Experienced Personal Banker with strong mathematical skills and a devotion to customer service. Highly adept in banking transactions, bringing forth a proven track record of client satisfaction. Knowledgeable about credit and loan processes, and committed to continually enhancing my skills and banking expertise. A strong team member with the ability to work independently, as well as within a division. Experienced and skillful in Inbound calls, Chat, and Email as Customer Service Agent providing high- quality service to callers, meeting all needs.

Overview

12
12
years of professional experience
1
1
Language
3
3
years of post-secondary education

Work History

Relationship Officer

Bank by Choice LLC
Dubai
10.2023 - Current
  • Identify potential customers through databases, cold calling, follow-up leads by telephone/personal contacts
  • To sell Personal finance products to the specified target customers/segments and meet monthly sales targets
  • To contact potential customers and convince them about the bank’s product offerings
  • Verify that potential customers satisfy all criteria required of a desired customer profile as outlined by the bank
  • Ensure full awareness of all policies related to operational risk and mis-selling, and comply with the same
  • Maintain complete and detailed knowledge of all assigned products
  • Is responsible for delivering service to customers that is synonymous with the consumer brand experience being promoted by the organization.

Customer Service Representative

Cupola Teleservices at The Giving Movement project
Dubai
10.2022 - 05.2023
  • Provided exceptional customer service by promptly resolving inquiries and concerns, resulting in a 95% customer satisfaction rating
  • Managed a high volume of incoming calls and emails, averaging 50+ interactions per day, while maintaining a 90% response rate within 24 hours
  • Collaborated with cross-functional teams to develop and implement new customer service protocols, resulting in a 20% decrease in average handling time
  • Conducted training sessions for new hires, equipping them with the necessary skills to deliver outstanding customer service, resulting in a 30% reduction in onboarding time
  • On sale time we dial the target customers with outbound calls as a marketing campaign.

Banker

08.2012 - 02.2022

HR assistant

Sudanese Islamic Bank
01.2014 - 01.2017
  • I have experience in banking including:
  • Signing on new clients and helping them through the onboarding process
  • Managing client bank accounts, including opening and closing accounts, and overseeing transactions
  • Authorizing and evaluating overdrafts and loans
  • Processed deposits and pay out funds in accordance with the bank procedures, recording all transactions accurately and balancing each day’s operations
  • Provide exceptional customer service, involving receipt and payment of cash, while working high volume, sales environment
  • Prepares money orders, cashier’s checks, bank-to-bank wires, savings bonds, traveler's checks, and certificates of deposit
  • Examining cash carefully to guard against acceptance of counterfeit checks and identification
  • Performing administrative and clerical duties, such as data entry into the computer and issuing customer receipts
  • Presenting and cross-selling banking services and products to existing and prospective clients
  • Resolving queries and complaints
  • Knowledge about financial institution regulatory compliance matters
  • Knowledge of foreign trading rules
  • Experience in the HR & Training department as an

IT Support Specialist

Cawa Center for Press
03.2012 - 12.2015
  • Supporting network databases and systems, updating system hardware and software, troubleshooting for system errors, and assisting team members in supporting all data security and optimization for all company customers
  • Install and maintain computer systems and networks aiming for the highest functionality, I also “train” users of the systems to be appropriate and safe usage of the IT infrastructure.

Education

Diploma - Information Technology

University of Juba
2007.10 - 2010.10

Skills

  • Time Management
  • Decision Making
  • Critical thinking and problem solving
  • Effective Time Management
  • Leadership and Teamwork
  • Ability to Work Under Pressure
  • Customer Service and Communication
  • Skills
  • Persistent & excellent follow up
  • Organizational Skills
  • Analytical Skills
  • Data Analysis
  • IT skills
  • Courses
  • Cash Handling
  • Financial Advising
  • Risk Management

Accomplishments

  • Certifications:
  • Tele sales Executive May 2022
  • Max Level Marketing Management
  • The Fundamentals of Certified Digital Marketing July 2022
  • Google
  • Money Laundering and terrorist financing & Foreign Account Tax Compliance Act (FATCA)
  • Sudanese Islamic Bank – Training Unit March 2018
  • Identify training needs and design training plan cycle December 2015
  • Arab Open University
  • Basics of banking business September 2014
  • Sudanese Islamic Bank – Training Unit
  • Achievements:
  • I represented the Sudanese Islamic Bank in the banking and financial Sudan Academy
  • Training Center meeting to present and discuss the training plan for the convention center in 2016 On 23rd
  • Dec 2015
  • I represented the Sudanese Islamic Bank in developing training in banking and financial
  • Sudan Academy Training Center meeting to leave the training plan for 2016 On 14th
  • Oct
  • Member of the Commission to get rid of the bank's expired documents On March 2016
  • Coordination Officer for many courses at the head of the Bank From 01st
  • Oct 2015 to 4th
  • March 2017.

References

References: Available upon request

Timeline

Relationship Officer

Bank by Choice LLC
10.2023 - Current

Customer Service Representative

Cupola Teleservices at The Giving Movement project
10.2022 - 05.2023

HR assistant

Sudanese Islamic Bank
01.2014 - 01.2017

Banker

08.2012 - 02.2022

IT Support Specialist

Cawa Center for Press
03.2012 - 12.2015

Diploma - Information Technology

University of Juba
2007.10 - 2010.10

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Mohamed AlkhairRelationship officer