Mohamed Al Mansoori
Abu Dhabi,UAE
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Knowledgeable individual seeks opportunity in specialist role to deliver subject insight for improved team understanding. Educates and engages using excellent interpersonal skills for informed decision-making. Flexible and responsive for adaptable services tailored to business needs.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Urban Development Division -Specialist
Department of Municipalities and Transport
Abu Dhabi
09.2017 - Current
- Researched and kept updated on Urban Development requirements and DMT trends for operational planning..
- Managed underperforming suppliers to realign service delivery.
- Coordinated specialist resources and information for improved service delivery.
- Shaped planning and reporting through enhanced data collection, recording and maintenance processes.
- Prepared accurate, non-technical charts to present data in visual manner.
- Generate Urban Development Report for Higher Management.
- Review and register Plot within Urban Development area.
- Maintained department productivity and standards through proactive management of teams and policies.
- Issues Bulletins to Developers shows the updates on planning sector and requirement updates for the Urban Development requests.
- Monitored urban development projects closely, ensured adherence to reach DMT KPI.
- Achieved improved risk management by conducting detailed risk assessments.
Volunteer Coordinator
SEHA
Abu Dhabi, Abu Dhabi
06.2020 - 03.2022
During Covid 19
- Completed duties to deliver on targets with accuracy and efficiency.
- Increased customer satisfaction by resolving issues.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Business Administration - Finance
California State University Northridge
Los Angeles , United States 09.2013 - 12.2016
Skills
- Data collection/organization
- Critical thinking skills
- Data analysis
- Project management capabilities
- Microsoft Office proficiency
- Benchmarking strategies
- Risk Management
- Communication skills
- Problem-solving
- Artificial Intelligence
Languages
Arabic
Native
English
Fluent
Certification
- Customer Experience Foundations Program
- AI Journey- Redefining Digital Services & Customer Experience
Timeline
Volunteer Coordinator
SEHA
06.2020 - 03.2022
Urban Development Division -Specialist
Department of Municipalities and Transport
09.2017 - Current
Bachelor of Business Administration - Finance
California State University Northridge
09.2013 - 12.2016
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