Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Mohamed Almarzooqi

United Arab Emirated,Abu Dhabi

Summary


Driven Subject Matter Expert with knack for turning complex concepts into actionable strategies. Enhanced team performance and streamlined processes, resulting in significant productivity boosts and improved project outcomes. Known for fostering collaboration and delivering tailored solutions that meet organisational goals.

Overview

11
11
years of professional experience
1
1
year of post-secondary education

Work history

Department Subject Matter Expert

Dnata
United Arab Emirates, Dubai
08.2023 - Current
  • Implemented new strategies for improved knowledge transfer.
  • Led meticulous data analysis to further comprehension of key topics.
  • Consulted regularly with clients about their needs and requirements, ensuring high levels of satisfaction.
  • Assimilated complex information quickly, enabling timely decision-making.
  • Developed compelling presentations with relevant data, garnering positive feedback from stakeholders.
  • Increased understanding of complex subject matter by conducting in-depth research.
  • Reviewed and critiqued peer works maintaining high standards within the field.
  • Facilitated collaborative discussions, fostering a culture of continuous learning.
  • Authored well-researched articles for better public understanding.
  • Maintained up-to-date knowledge through continual professional development courses and self-study.
  • Provided expert advice on subject matter to senior management team.
  • Improved team's technical skills with comprehensive training programmes.
  • Collaborated closely with colleagues on project work, leading to successful outcomes.
  • Collaborated with diverse teams to offer guidance and knowledge to drive progress.
  • Documented processes and best practices to form consistent framework for ongoing operations.
  • Expanded knowledge base through continuous research and development, attending industry events and tradeshows.
  • Analysed data and emerging trends, building greater knowledge in niche industry areas.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.

Team Leader

Dnata
United Arab Emirates, Dubai
07.2014 - 07.2023
  • Resolved conflicts effectively, promoting harmony within the workforce.
  • Conducted regular performance reviews to identify areas of improvement for each team member.
  • Reduced staff turnover with an effective motivation strategy.
  • Fostered a high-performing environment to drive productivity and quality.
  • Monitored daily operations whilst reducing operational cost significantly.
  • Provided comprehensive onboarding training to reduce learning curve for new hires.
  • Ensured adherence to company policy by all team members, maintaining professionalism at all times.
  • Led project coordination, resulting in timely delivery.
  • Improved customer satisfaction through close collaboration with the team.
  • Developed strategies for improved performance level across the team.
  • Devised actionable plans towards achieving set business objectives within deadlines.
  • Implemented new working methods which improved overall efficiency of the team operations.
  • Handled employee grievances professionally, minimising potential workplace disputes.
  • Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
  • Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
  • Encouraged open communication, fostering a positive work culture.
  • Introduced innovative solutions which maximised output without compromising quality.
  • Streamlined workflow for a more efficient process.
  • Increased team cohesion by implementing regular feedback sessions.
  • Coordinated daily tasks, ensuring smooth workflow within the team.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Coached team members through new or difficult workflows.
  • Delegated tasks to make best use of individuals' skills.
  • Supported team to overcome new challenges by forecasting knowledge and skills gaps.
  • Reported on team performance to higher leadership, proactively offering action for areas of improvement.
  • Led shifts and motivated team to drive sales.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Oversaw facility maintenance and allocated needed resources to meet standards.

Education

High School Diploma -

Al Falaj Adults Education Centr
Sharjah
01.2012 - 01.2013

Skills

  • Advanced it competency
  • Instructional techniques
  • Specialised training
  • Technical proficiency
  • Customer focus
  • Business intelligence tools
  • Efficient time management
  • Ethical conduct
  • Strategic expertise
  • Expertise in specific subject
  • Knowledge of regulatory standards
  • Decision-Making agility
  • Quality control procedures

Languages

Arabic
Proficient (C2)
English
Proficient (C2)

Timeline

Department Subject Matter Expert

Dnata
08.2023 - Current

Team Leader

Dnata
07.2014 - 07.2023

High School Diploma -

Al Falaj Adults Education Centr
01.2012 - 01.2013

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Mohamed Almarzooqi