Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
MOHAMED  ALMAZROUEI

MOHAMED ALMAZROUEI

Abu Dhabi,UAE

Summary

Experienced [Customer Relationships Officers ] bringing 2.5 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support. Dynamic CRO with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Customer Relationship Officer

Abu Dhabi Islamic Banking
Abu Dhabi
07.2022 - Current
  • Conducted customer surveys and recommended ways of improving customer satisfaction.
  • Kept track of current and potential clients needs to recommend new applicable products and services.
  • Built customer loyalty by actioning feedback for enhanced service provisions.
  • Assessed current processes to maximise opportunities for customer satisfaction.
  • Kept records of all contact with clients using CRM system.
  • Studied local market, identified potential opportunities and informed sales team to follow up.
  • Reviewed over all financial statements done end of the day .
  • Successfully closed an average of 15 loans per month.
  • Maintained strict confidentiality of bank records and client information.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Submitted loan applications to the underwriter for verification and recommendations.


Teller

Abu Dhabi Islamic Banking
Abu Dhabi, Abu Dhabi
01.2021 - 06.2022
  • Identified and mitigated potential fraud and transaction risks.
  • Explained bank services, financial products and applicable fees to customers.
  • Completed special procedures for customers, ordering new cheques, stopping payments or investigating identity theft.
  • Inspected cheques and money orders to identify fraud markers.
  • Issued certified cheques to serve customer needs.
  • Balanced daily cash deposits and vault inventory with 100% accuracy rate.
  • Took care to verify transactions and maintain security protocols, protecting institution from avoidable losses.

Education

Bachelor of Business Administration - Management

Emirates Collages Of Technology
Abu Dhabi
03.2018 - 08.2022

Skills

  • Cross-sell strategies
  • CRM
  • Data entry
  • Sales negotiating
  • Complaint handling
  • Order processing
  • Creative problem solving
  • Problem solver
  • Outstanding customer service
  • Administrative support
  • Microsoft Office
  • Strategic sales knowledge

Languages

English
Intermediate

Timeline

Customer Relationship Officer

Abu Dhabi Islamic Banking
07.2022 - Current

Teller

Abu Dhabi Islamic Banking
01.2021 - 06.2022

Bachelor of Business Administration - Management

Emirates Collages Of Technology
03.2018 - 08.2022
MOHAMED ALMAZROUEI