MOHAMED AL NAWRAN
Dubai
Summary
A dedicated customer service and sales professional with experience in managing operations, sales, and customer relationships. Adept at handling high-pressure environments, offering exceptional service, and ensuring smooth operational processes.
Overview
8
8
years of professional experience
Work History
Customer Representative And Sales
Sugar box
Sharjah, UAE
10.2024 - 04.2025
- Provided exceptional customer service by greeting customers, answering questions, and assisting with product selection
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
Hub Second Inline
Daraz Group of Alibaba
Colombo, Sri Lanka
01.2022 - 08.2024
- Managed daily hub operations, ensuring timely sorting, dispatch, and delivery of packages
- Worked effectively in fast-paced environments.
Retail Sales Assistant & Cashier
Ocean View Store
Colombo, Sri Lanka
04.2021 - 01.2022
- Greeted customers and helped with product questions, selections, and purchases.
Real Estate Agent
AJ Real Estate
Colombo, Sri Lanka
03.2019 - 04.2021
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Dropshipping And Social Media Marketing
Handy Trendy
Colombo, Sri Lanka
02.2017 - 04.2019
- Managed successful dropshipping stores, handling product sourcing and sales optimization
Education
Diploma - Korean Studies
Sejong Academy
Colombo, Sir Lanka 2023
Diploma - Marketing and Sales
Institute of Business Studies
Colombo, Sri Lanka 2020
Diploma - Spoken English
Malith Kodagoda Spoken English Academy
Colombo,Sri Lanka 2019
High-School / Secondary Level -
Royal College
Colombo, 07, Sri Lanka 2019
Skills
- Customer Relationship Management (CRM)
- Inventory and Stock Management
- Cash Handling and Reconciliation
- E-commerce Operations and Logistics
- Visual Merchandising and Product Presentation
- Dropshipping Specialist
- Microsoft Office
- Excel (Data analysis, charts, pivot tables)
- Handling AI Tool
Personal Information
- Date of Birth: 09/20/00
- Nationality: Sri Lankan
- Visa Status: Cancel visa
Sports Qualifications
- Played in the School Rugby Guinness World Record event in Sri Lanka.
- Developed discipline, focus, and physical endurance through rigorous training.
- Former Boxing player
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Sinhala
Bilingual or Proficient (C2)
Korean
Intermediate (B1)
Hindi
Elementary (A2)
Arabic
Beginner (A1)
Timeline
Customer Representative And Sales
Sugar box
10.2024 - 04.2025
Hub Second Inline
Daraz Group of Alibaba
01.2022 - 08.2024
Retail Sales Assistant & Cashier
Ocean View Store
04.2021 - 01.2022
Real Estate Agent
AJ Real Estate
03.2019 - 04.2021
Dropshipping And Social Media Marketing
Handy Trendy
02.2017 - 04.2019
Diploma - Korean Studies
Sejong Academy
Diploma - Marketing and Sales
Institute of Business Studies
Diploma - Spoken English
Malith Kodagoda Spoken English Academy
High-School / Secondary Level -
Royal College