Mohamed Alyasin
Strategic Account Manager
Doha
Summary
Personable Strategic Account Manager with proven success at building and maintaining long-term and profitable business relationships. Coordinates support, service and management resources and fulfills account performance requirements and customer expectations. Understands company products and services intimately and guides customers in applying ideal solutions to meet specific needs.
Overview
15
15
years of professional experience
15
15
years of post-secondary education
7
7
Certifications
Work History
Strategic Account Manager
Intalio
Dubai
04.2023 - Current
- Served as primary point of contact for all account-related matters, building trust with key decision-makers.
- Conducted quarterly business reviews to assess progress towards goals and identify areas for improvement.
- Delivered increase in overall revenue by successfully upselling products/services in line with customers'' evolving requirements.
- Enhanced client relationships by consistently delivering strategic insights and tailored solutions.
- Expanded company's presence within existing accounts through effective networking and relationship-building efforts.
- Negotiated contract renewals, securing long-term commitments from major clients.
- Managed portfolio of key accounts, ensuring high levels of client satisfaction and retention.
- Generated pipeline to close revenue and attain quota.
- Suggested solutions and innovative ideas to meet client needs.
Senior Account Manager
Gulf Business Machine
Doha
12.2018 - 11.2022
- Provided customers with world-class digital solutions tailored to their unique needs in well-known Qatari market
- Managing multiple clients in health sector to achieve sales target
- Elevated account management by predicting potential competitive threats and outlining proactive solutions
- Organized client feedback and introduced streamlined process of replying to and rectifying complaints
- Dealing with multiple technology vendors such as: IBM, HPE, Microsoft, Cisco, PaloAlto, Axis, Pelco.
Sales Manager
Intalio
Doha
01.2018 - 11.2019
- Managed Intalio's Portfolio to optimize sales pitches and closed over 3 new sales within 6 months
- Led successful sales team by providing motivational coaching and performance-based incentives.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Managed sales force of three Account Managers for 8 Million $ annual revenue-producing organization
- Monitored weekly, monthly and quarterly achievement goals
- Prepared and finalized sales contracts with high-value customers successfully increasing yearly business by 20%.
Account Manager
EBLA Computer Consultancy
Doha
01.2014 - 12.2017
- Managed Microsoft EA with Government of Qatar $50+ M Annually
- Managed IBM FileNet ELA with Government of Qatar $15+ M Annually
- Managed book of business worth $20 M across 100+ accounts
- Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions
- Calculated sales commission for sales team of 3 representatives
- Educated clients on new Microsoft Products and updated account information to maintain high standards of client service
- Visited customer locations to determine needs, set up contracts and provide training
- Serviced accounts on regular basis to propose new products or services and maximize revenue
- Working Closely with IBM & Microsoft Account mangers to achieve their sales targets.
Project Manager
EBLA Computer Consultancy
Doha
02.2013 - 12.2014
- Created full-fledged implementation plans, accounting for ROI, cost-benefit and other analyses
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications
- Performed detailed assessments of risks to determine constraints and develop mitigation strategies
- Developed long-term business strategy by using customer feedback to identify necessary process improvements
- Aligned with staff members to develop, identify and achieve assigned goals and initiatives
- Reduced risks by reviewing permits process to comply with regulations.
Project Coordinator
EBLA Computer Consultancy
Doha
01.2012 - 01.2013
- Kept projects on schedule by managing deadlines and adjusting workflows as needed
- Coordinated presentations for customers and project members detailing project scope, progress and results, keeping all entities well-informed of milestones and goals
- Maintained project schedules by managing timelines and making proactive adjustments
- Collaborated with project owners and team members to set ambitious but achievable goals
- Communicated with technical team members to keep project on schedule.
Systems Engineer
EBLA Computer Consultancy
Doha
08.2010 - 12.2011
- Participated in all phases of system development life cycle, from requirements analysis through system implementation
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients
- Provided outstanding help-desk service and support to customers
- Managed installation, upgrade and deployment projects and provided on-site direction for Field Engineers
- Communicated status updates to affected parties when issues arose
- Managed and monitored all installed systems for highest level of availability
- Diagnosed issues with ECM systems and quickly repaired flaws to maintain functionality.
Technical Project Manager
Unitech
Damascus
01.2009 - 06.2010
- Design and implement infrastructure for surveillance system at (Tartus Seaport, Syria)
- Leading team of 5 engineers to install passive and active components
- Daily interaction with client's project team to deliver project milestones
- Closely collaborated with project members to identify and quickly address problems
- Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets.
Education
High School Diploma -
Al Muhsinia School
Damascus, Syria 09.1997 - 06.2002
Bachelor of Science -
MUST - Aleppo
Aleppo, Syria 10.2002 - 05.2007
Bachelor of Science - Computer System Engineer
University of Sunderland
Syria 01.2002 - 09.2007
Skills
Brand positioning
Territory Management
Sales Presentations
Industry Expertise
Pipeline Management
Sales strategy development
Upselling and Cross Selling
Client Relationship Building
Certification
01/01/08, BCs Computer Systems Engineer
Timeline
Strategic Account Manager
Intalio
04.2023 - Current
Senior Account Manager
Gulf Business Machine
12.2018 - 11.2022
Sales Manager
Intalio
01.2018 - 11.2019
Account Manager
EBLA Computer Consultancy
01.2014 - 12.2017
Project Manager
EBLA Computer Consultancy
02.2013 - 12.2014
Project Coordinator
EBLA Computer Consultancy
01.2012 - 01.2013
Systems Engineer
EBLA Computer Consultancy
08.2010 - 12.2011
Technical Project Manager
Unitech
01.2009 - 06.2010
Bachelor of Science -
MUST - Aleppo
10.2002 - 05.2007
Bachelor of Science - Computer System Engineer
University of Sunderland
01.2002 - 09.2007
High School Diploma -
Al Muhsinia School
09.1997 - 06.2002