Mohamed Amine Dridi
Dubai,UAE
Summary
Passionate and results-driven luxury fashion retail professional with [X] years of experience in high-end brands. Adept at delivering exceptional client experiences, driving sales performance, and building long-term client relationships. Expertise in clienteling, styling, and brand representation, ensuring a seamless luxury shopping journey. Skilled in visual merchandising, store operations, and team collaboration to uphold brand standards and optimize sales. A strong communicator with a deep understanding of fashion trends, product knowledge, and personalized service to meet the needs of discerning clientele. Dedicated to maintaining the highest level of professionalism, brand loyalty, and customer satisfaction in a competitive luxury retail environment.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work history
Client advisor
Tanagra Luxury homewear Dubai mall
2024.05 - Current
- Engage in clienteling through follow-ups, invitations to store events, and exclusive previews.
- Assist with personalized gift recommendations and corporate gifting solutions.
- Address customer inquiries, feedback, and after-sales services with professionalism.
- Supported sales team in achieving targets by upselling relevant products and services.
- Facilitated client onboarding for streamlined experience.
Senior Client Advisor
Feragamo
Dubai mall
2019.02 - 2025.02
- Provide exceptional customer service, ensuring a personalized shopping experience.
- Achieve and exceed sales targets and key performance indicators (KPIs).
- Build and maintain strong relationships with clients, fostering client loyalty.
- Offer styling advice and product recommendations tailored to customer preferences.
- Develop and maintain a client book, following up with customers to encourage repeat visits
Client Advisor
Stella McCartney
2019.01 - 2020.01
- Welcome every client and provide the best client experience over the phone and when the visit our store
- Advice the clients across the brand and all the products categories
- Engage with to develop a long-term relationships, leveraging different clientelling tools in order to foster the brand loyalty
- Perform as a team player, participate in all activities contributing to the overall objectives of the client service
- Learn and master brand and products knowledge
- Follow the company's policies and procedures
Senior Client Advisor
DINHVAN PARIS JEWELERIES
CITY WALK
2017.01 - 2019.01
- Provide a personalized luxury shopping experience for clients.
- Achieve and exceed sales goals and KPIs (conversion rates, UPT, ATV, etc.).
- Understand clients' needs and recommend jewelry pieces that suit their style, occasion, and preferences.
- Conduct client consultations to explain product details, materials, craftsmanship, and styling options.
- Handle transactions, exchanges, and returns with professionalism.
- Build and maintain a client book, ensuring personalized follow-ups and invitations to store events.
Client advisor
Harvey Nichols
MOE
2013.03 - 2018.11
- Develop and maintain a client book, following up with customers to encourage repeat visits.
- Conduct outreach to VIP clients and invite them for special events or private appointments.
- Achieve and exceed sales targets and key performance indicators (KPIs).
- Build and maintain strong relationships with clients, fostering client loyalty. Handle. Handle.Handle customer requests, complaints, and feedback professionally.
Education
Higher diploma - French language
BOURGUIBA'S LANGUAGE
Tunis 2008.01 - 2009.01
High School Diploma - computing networks
KHAWARISMI TECHNOLOGY CENTRE
Tunis 2007.01 - 2008.01
Master of Science - programming graphic application
KHAWARISMI TECHNOLOGY CENTRE
Tunis 2006.01 - 2007.01
Baccalaureate - Economics science
KHASNADAR COLLEGE
2004.01 - 2005.01
Skills
- Sales Management
- Leadership
- Communication
- Self motivated
- Team player
- Customer Service Oriented
- High Ability to work under pressure
- Client retention
Languages
English
French
Arabic
Personal Information
- Nationality: Tunisian
- Marital status: Single
- Visa status: Employment visa
Language
- Arabic
- French
- English
Timeline
Client advisor
Tanagra Luxury homewear Dubai mall
2024.05 - Current
Senior Client Advisor
Feragamo
2019.02 - 2025.02
Client Advisor
Stella McCartney
2019.01 - 2020.01
Senior Client Advisor
DINHVAN PARIS JEWELERIES
2017.01 - 2019.01
Client advisor
Harvey Nichols
2013.03 - 2018.11
Higher diploma - French language
BOURGUIBA'S LANGUAGE
2008.01 - 2009.01
High School Diploma - computing networks
KHAWARISMI TECHNOLOGY CENTRE
2007.01 - 2008.01
Master of Science - programming graphic application
KHAWARISMI TECHNOLOGY CENTRE
2006.01 - 2007.01
Baccalaureate - Economics science
KHASNADAR COLLEGE
2004.01 - 2005.01