Mohamed Anoodh
Summary
A resourceful Technology-inclined professional with 2.5+ years of experience in IT infrastructure who possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
3
3
years of professional experience
Work History
IT Technical Support Engineer
Sterling Holiday Resorts
10.2021 - 11.2023
- Improved customer satisfaction by quickly addressing and resolving technical issues.
- Reduced downtime for clients by providing timely L1 support and escalating issues when necessary.
- Enhanced team efficiency with thorough documentation of support tickets and resolutions.
- Streamlined support process, implementing best practices for troubleshooting common technical problems.
- Collaborated with colleagues to share knowledge and develop new strategies for addressing complex issues.
- Provided exceptional remote assistance, quickly diagnosing software or hardware malfunctions over phone or email communications.
- Developed and implemented preventive maintenance procedures.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Good experience in configuring & troubleshooting of MS Office and Outlook, PST Creation, PST files cracking and retrieving data.
- Maintaining and updating Periodic Antivirus updates
- Security patches installation and management
Systems Engineer
Cognizant Technology Solutions, CTS
01.2021 - 08.2021
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Delivered helpdesk service and support to customers.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Handled Asset Management Activities
- Responsible for incident /service request handling
- Installation, configuration, managing and administration of Microsoft Windows based Network and Mac OS installations, troubleshooting
- Involved in troubleshooting day-to-day activities of desktops/laptops physically and via remotely
- Handling daily operation and Escalations
- Remote assistance for the users for resolving issues
- Good experience in configuring & troubleshooting of MS Office and Outlook, PST Creation, PST files cracking and retrieving data
- Security patches installation and management
- Administering the Desktop machines from remotely by using a remote tools such as Webex, and Teams etc.
Education
Bachelor of Computer Application - Computer Science
University of Madras
Tamil Nadu,India01.2020
Skills
- Remote Support
- Hardware Diagnostics
- Application Support
- Hardware Support
- Software Installation
- Operating Systems
- Technical Troubleshooting
- Teamwork and Collaboration
- Application Installations
- System Troubleshooting
- Technical Support
- Incident Management
Courses Completed
- Cisco Certified Network Associate (CCNA- 200-301)
- Microsoft Certified Solutions Expert (MCSE)
- A+,N+
Timeline
IT Technical Support Engineer
Sterling Holiday Resorts
10.2021 - 11.2023
Systems Engineer
Cognizant Technology Solutions, CTS
01.2021 - 08.2021
Bachelor of Computer Application - Computer Science
University of Madras
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