Driven Sales Specialist with 10 years of experience in Biomedical sales. Focused on meeting deadlines and exceeding expectations. Skillful using diplomatic and personable approach to resolve customer issues. Team motivator with proficiency in Application and Problem solving .
Medical Equipment's Sales & Support Carrier Objective: - Seeking a position which required to utilize my technical skill, ability, and experience in the biomedical field to ensure the Organization's success.
Profile: Customer Equipment, Consumables & Spare part Sales & Support Service Executive in the field of Biomedical Equipment.
Customer Identification, Product Demonstration, Quote submission, Quote follow-up, negotiation, Deal execution, End user training, Revenue Follow-up, invoice submission.
Customer market share & size identification for the given product. Customer product satisfaction survey & Competitor analysis.
Conducting End user Training Pre & post-sales Support of Products department.
Negotiation with Principal for getting better discount to get maximum profit. Negotiation with Customer for getting good margin.
Yearly Quota Oriented & maximize to achieve the set target for the financial year.
Keep Tracking of New Tenders & Upcoming Projects details. Equipment & Spare parts Order booking with manufacturer & Follow-up till repair & return of medical equipment's till it get reaches to customer.
FCO (Field Change Order / MOD (Modification) Implementation Activities for Philips, Philips –Respiraonics, Hill-Rom, Massimo, Panasonic. Electrical Safety Test & Calibration of Medical Equipment's Defibrillators / Vital Sign Monitors / ECG /CTG / Massimo Pulse Oximeter / Hill-Rom Beds & Stretchers
Technical Support Group (TSG) ISO 9001,2008
Standard practicing and implementation tracking Assisting for new product launch & Arranging for Product presale conferences.
Medical Equipment Servicing & Trouble shooting Techniques and Problem-Solving Skills.
Medical Equipment's consumable & spare parts tracking with order processing Weekly customer visit like DHA & MOH and Private hospitals based on requirement Capable of managing all the Technical / Non-technical & Spare parts sales activities.
In depth designing policies and procedure, sales & service standards.
Attending Medical Conference and Technical Training & Customer Demonstrations Quote & Tender Preparation for Maintenance contract pricing and pre- evaluation prior submitting the final Project to customer.
Marketing & selling of Philips biomedical Equipments spare parts sales & Service Negotiation Skill with Manufacture & Customer Service and Replacement of Bio Medical Equipments parts.
Team Player & Leadership Qualities Inventory Management of Spareparts.
ability to adapt new environmental & interact with people. Process development / improvement and Interest to learn new Products.
Market Intelligence Work functional co-ordination within departments
Areas of Interest: Sales & Servicing of Medical Equipment's -Philips (Vital sign Monitor, ECG Machine and Fetal Monitor, Defibrillators, patient monitors,Bilicheck) / Hill-Rom patient care Beds , Stretchers , Chest vest & Liko- Patientlifting / Massimo Pulse Oximeters / Conmed – electro Surgical unit/ Panasonic refrigerator (former Sanyo) / Natus –neonatal hearing Screening Equipment / Medgyne –Fetal Doppler / Smith Medicals –Blood Warmer, barkey warming cabinets
Medical Equipment sales & service Support Executive Physical Installation of Equipments & User training Troubleshooting Identification & Problem-solving Skills
IT Hardware, Networking & Software Configuration Upgrading the Service packs and software version
Overview
13
13
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Sales Specialist
FLUKE & RAYSAFE, Emirates Technology Company LLC, Healthcare Solutions
DUbai
01.2018 - Current
Sale target follow-up Quarterly & Half-yearly with Internal organization and Supplier
Daily, weekly Client meeting
Product Demonstration & End user training
Order generation, Delivery & Installation & Tracking till invoicing
General Technical support for the Fluke Equipment & Raysafe products prior sending to Manufacturer repair
Inspection of unit and order the correct part and replacing at customer site and make the unit up and submit the report for invoicing
Meeting up with Biomedical Engineers for the upcoming and forecasting of upcoming spare parts requirement
Following with various hospitals purchasing department for releasing the PO's
Pending delivery follow up and individual tracking to avoid penalties
Installation of required equipment's to the customer
Coordination with stores for delivering the item to customer
Break down service of medical equipment's like Philips, Massimo, Natus products
Spare parts sales & support executive: Emirates Technology Company LLC
Subgroup: Emitac Healthcare Solutions
Activities:
FCO (Field Change Order) MOD- Modification Implementation Request from Principal follow-up with service Engineers and Updation and communication with Principal for the completion updates
Extending my support for Installing Medical Equipments like Philips / Hill-Rom/ Panasonic / Massimo & Natus Equipments whenever TSG department requires my Support
Ensuring workshop Servicing, Repair & Returning of defective medical Equipment Parts back to supplier intermittently
Escalating Technical issues to manufacture and getting feedback
Maintaining ISO safety standards for all equipments incoming and outgoing of workshop serviced equipment
Periodic inspection for the Test Equipments and sent for calibration if requires
Workshop In charge & Spare parts inventory management activities
Delivery follow-up for all Spareparts Orders
Service call Log and Completion follow up with till it gets close
TSG Maintenance Contract Tracking and PPM follow up till it get invoiced
Coordinating with spare parts Order processing department order processing and delivery and replacement of parts
Arranging Engineers to customer site deployment in consult with line manager
Quotation & tender preparation for Marketing Consultants
Coordinating with all stores, Marketing and Technical support group for starting & completion of installation follow up
Marketing blanket Contract tracking, and renewal follow up
Coordinating with MKT for LPO follow up, Ordering the part and delivery to customer till it get installed
GPS updating & Bank guaranty preparation for TSG technical support contract tender
Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Spare parts Sales & Support Executive
EMIRATES TECHNOLOGY COMPANY LLC, EMITAC Health Care Solutions
08.2016 - 01.2018
Exceeded goals through effective task prioritization and great work ethic.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Adhered to social distancing protocols and wore mask or face shield.
Resolved problems, improved operations and provided exceptional service.
Technical Support Coordinator
EMIRATES TECHNOLOGY COMPANY LLC, EMITAC Health Care Solutions
03.2011 - 08.2016
Explained technical information in clear terms to promote better understanding for non-technical users.
Resolved 1500 technical support inquiries per day.
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Patiently walked individuals through basic troubleshooting tasks.
FCO (Field Change Order) MOD- Modification Implementation Request from Principal follow-up with service Engineers and Updation and communication with Principal for the completion updates.
Extending my support for Installing Medical Equipments like Philips / Hill-Rom/ Panasonic / Massimo & Natus Equipments whenever TSG department requires my Support
Ensuring workshop Servicing, Repair & Returning of defective medical Equipment Parts back to supplier intermittently.
Escalating Technical issues to manufacture and getting feedback
Maintaining ISO safety standards for all equipments incoming and outgoing of workshop serviced equipment.
Periodic inspection for the Test Equipments and sent for calibration if requires
Workshop In charge & Spare parts inventory management activities
Delivery follow-up for all Spareparts Orders
Service call Log and Completion follow up with till it gets close.
TSG Maintenance Contract Tracking and PPM follow up till it get invoiced.
Coordinating with spare parts Order processing department order processing and delivery and replacement of parts.
Arranging Engineers to customer site deployment in consult with line manager.
Quotation & tender preparation for Marketing Consultants
Coordinating with all stores, Marketing and Technical support group for starting & completion of installation follow up
Marketing blanket Contract tracking, and renewal follow up.
Coordinating with MKT for LPO follow up, Ordering the part and delivery to customer till it get installed.
GPS updating & Bank guaranty preparation for TSG technical support contract tender
Ministry Document approval for customs clearance
Marketing & Technical Support Coordinator
EMIRATES TECHNOLOGY COMPANY LLC, EMITAC Health Care Solutions
04.2009 - 02.2011
Tender preparation and submission
Coordinating with all stores , Marketing and Technical support group for starting & completion of installation follow up
Arranging equipment’s to customer site for sale Demo
Arab Health Sales improvement activity coordination
TSG Service Contract tracking and renewal follow up.
Coordinating with spare parts Order processing department order processing and delivery and replacement of parts.
GPS updating & Bank guaranty preparation for TSG technical support contract tender
Arranging Engineers to customer site deployment in consult with line manager.
Quotation & Tender preparation for Marketing & TSG group