Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Additional Information
Interests
Timeline
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Mohamed Ariff

Sales Specialist -Fluke Biomedical & Raysafe Radiation Products
DUbai

Summary

  • Driven Sales Specialist with 10 years of experience in Biomedical sales. Focused on meeting deadlines and exceeding expectations. Skillful using diplomatic and personable approach to resolve customer issues. Team motivator with proficiency in Application and Problem solving .
  • Medical Equipment's Sales & Support Carrier Objective: - Seeking a position which required to utilize my technical skill, ability, and experience in the biomedical field to ensure the Organization's success.
  • Profile: Customer Equipment, Consumables & Spare part Sales & Support Service Executive in the field of Biomedical Equipment.
  • Customer Identification, Product Demonstration, Quote submission, Quote follow-up, negotiation, Deal execution, End user training, Revenue Follow-up, invoice submission.
  • Customer market share & size identification for the given product. Customer product satisfaction survey & Competitor analysis.
  • Conducting End user Training Pre & post-sales Support of Products department.
  • Negotiation with Principal for getting better discount to get maximum profit. Negotiation with Customer for getting good margin.
  • Yearly Quota Oriented & maximize to achieve the set target for the financial year.
  • Keep Tracking of New Tenders & Upcoming Projects details. Equipment & Spare parts Order booking with manufacturer & Follow-up till repair & return of medical equipment's till it get reaches to customer.
  • FCO (Field Change Order / MOD (Modification) Implementation Activities for Philips, Philips –Respiraonics, Hill-Rom, Massimo, Panasonic. Electrical Safety Test & Calibration of Medical Equipment's Defibrillators / Vital Sign Monitors / ECG /CTG / Massimo Pulse Oximeter / Hill-Rom Beds & Stretchers
  • Technical Support Group (TSG) ISO 9001,2008
  • Standard practicing and implementation tracking Assisting for new product launch & Arranging for Product presale conferences.
  • Medical Equipment Servicing & Trouble shooting Techniques and Problem-Solving Skills.
  • Medical Equipment's consumable & spare parts tracking with order processing Weekly customer visit like DHA & MOH and Private hospitals based on requirement Capable of managing all the Technical / Non-technical & Spare parts sales activities.
  • In depth designing policies and procedure, sales & service standards.
  • Attending Medical Conference and Technical Training & Customer Demonstrations Quote & Tender Preparation for Maintenance contract pricing and pre- evaluation prior submitting the final Project to customer.
  • Marketing & selling of Philips biomedical Equipments spare parts sales & Service Negotiation Skill with Manufacture & Customer Service and Replacement of Bio Medical Equipments parts.
  • Team Player & Leadership Qualities Inventory Management of Spareparts.
  • ability to adapt new environmental & interact with people. Process development / improvement and Interest to learn new Products.
  • Market Intelligence Work functional co-ordination within departments
  • Areas of Interest: Sales & Servicing of Medical Equipment's -Philips (Vital sign Monitor, ECG Machine and Fetal Monitor, Defibrillators, patient monitors,Bilicheck) / Hill-Rom patient care Beds , Stretchers , Chest vest & Liko- Patientlifting / Massimo Pulse Oximeters / Conmed – electro Surgical unit/ Panasonic refrigerator (former Sanyo) / Natus –neonatal hearing Screening Equipment / Medgyne –Fetal Doppler / Smith Medicals –Blood Warmer, barkey warming cabinets
  • Medical Equipment sales & service Support Executive Physical Installation of Equipments & User training Troubleshooting Identification & Problem-solving Skills
  • IT Hardware, Networking & Software Configuration Upgrading the Service packs and software version



Overview

13
13
years of professional experience
9
9
years of post-secondary education
3
3
Languages

Work History

Sales Specialist

FLUKE & RAYSAFE, Emirates Technology Company LLC, Healthcare Solutions
DUbai
01.2018 - Current
  • Sale target follow-up Quarterly & Half-yearly with Internal organization and Supplier
  • Daily, weekly Client meeting
  • Product Demonstration & End user training
  • Order generation, Delivery & Installation & Tracking till invoicing
  • General Technical support for the Fluke Equipment & Raysafe products prior sending to Manufacturer repair
  • Inspection of unit and order the correct part and replacing at customer site and make the unit up and submit the report for invoicing
  • Meeting up with Biomedical Engineers for the upcoming and forecasting of upcoming spare parts requirement
  • Following with various hospitals purchasing department for releasing the PO's
  • Pending delivery follow up and individual tracking to avoid penalties
  • Installation of required equipment's to the customer
  • Coordination with stores for delivering the item to customer
  • Break down service of medical equipment's like Philips, Massimo, Natus products
  • Spare parts sales & support executive: Emirates Technology Company LLC
  • Subgroup: Emitac Healthcare Solutions
  • Activities:
  • FCO (Field Change Order) MOD- Modification Implementation Request from Principal follow-up with service Engineers and Updation and communication with Principal for the completion updates
  • Extending my support for Installing Medical Equipments like Philips / Hill-Rom/ Panasonic / Massimo & Natus Equipments whenever TSG department requires my Support
  • Ensuring workshop Servicing, Repair & Returning of defective medical Equipment Parts back to supplier intermittently
  • Escalating Technical issues to manufacture and getting feedback
  • Maintaining ISO safety standards for all equipments incoming and outgoing of workshop serviced equipment
  • Periodic inspection for the Test Equipments and sent for calibration if requires
  • Workshop In charge & Spare parts inventory management activities
  • Delivery follow-up for all Spareparts Orders
  • Service call Log and Completion follow up with till it gets close
  • TSG Maintenance Contract Tracking and PPM follow up till it get invoiced
  • Coordinating with spare parts Order processing department order processing and delivery and replacement of parts
  • Arranging Engineers to customer site deployment in consult with line manager
  • Quotation & tender preparation for Marketing Consultants
  • Coordinating with all stores, Marketing and Technical support group for starting & completion of installation follow up
  • Marketing blanket Contract tracking, and renewal follow up
  • Coordinating with MKT for LPO follow up, Ordering the part and delivery to customer till it get installed
  • GPS updating & Bank guaranty preparation for TSG technical support contract tender
  • Ministry Document approval for customs clearance
  • Undergone Manufacturer & EMITAC In-house product Trainings:
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.

Spare parts Sales & Support Executive

EMIRATES TECHNOLOGY COMPANY LLC, EMITAC Health Care Solutions
08.2016 - 01.2018
  • Exceeded goals through effective task prioritization and great work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Resolved problems, improved operations and provided exceptional service.

Technical Support Coordinator

EMIRATES TECHNOLOGY COMPANY LLC, EMITAC Health Care Solutions
03.2011 - 08.2016
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Resolved 1500 technical support inquiries per day.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Patiently walked individuals through basic troubleshooting tasks.
  • FCO (Field Change Order) MOD- Modification Implementation Request from Principal follow-up with service Engineers and Updation and communication with Principal for the completion updates.
  • Extending my support for Installing Medical Equipments like Philips / Hill-Rom/ Panasonic / Massimo & Natus Equipments whenever TSG department requires my Support
  • Ensuring workshop Servicing, Repair & Returning of defective medical Equipment Parts back to supplier intermittently.
  • Escalating Technical issues to manufacture and getting feedback
  • Maintaining ISO safety standards for all equipments incoming and outgoing of workshop serviced equipment.
  • Periodic inspection for the Test Equipments and sent for calibration if requires
  • Workshop In charge & Spare parts inventory management activities
  • Delivery follow-up for all Spareparts Orders
  • Service call Log and Completion follow up with till it gets close.
  • TSG Maintenance Contract Tracking and PPM follow up till it get invoiced.
  • Coordinating with spare parts Order processing department order processing and delivery and replacement of parts.
  • Arranging Engineers to customer site deployment in consult with line manager.
  • Quotation & tender preparation for Marketing Consultants
  • Coordinating with all stores, Marketing and Technical support group for starting & completion of installation follow up
  • Marketing blanket Contract tracking, and renewal follow up.
  • Coordinating with MKT for LPO follow up, Ordering the part and delivery to customer till it get installed.
  • GPS updating & Bank guaranty preparation for TSG technical support contract tender
  • Ministry Document approval for customs clearance

Marketing & Technical Support Coordinator

EMIRATES TECHNOLOGY COMPANY LLC, EMITAC Health Care Solutions
04.2009 - 02.2011
  • Tender preparation and submission
  • Coordinating with all stores , Marketing and Technical support group for starting & completion of installation follow up
  • Arranging equipment’s to customer site for sale Demo
  • Arab Health Sales improvement activity coordination
  • TSG Service Contract tracking and renewal follow up.
  • Coordinating with spare parts Order processing department order processing and delivery and replacement of parts.
  • GPS updating & Bank guaranty preparation for TSG technical support contract tender
  • Arranging Engineers to customer site deployment in consult with line manager.
  • Quotation & Tender preparation for Marketing & TSG group

Education

BBA - computer commerce

ST HINDU College
Nagercoil , TN , INDIA
01.2002 - 01.2005

MBA - Marketing & HR

Crescent Engineering College
Chennai , TN , INDIA
01.2005 - 01.2007

High School Diploma -

Shridhar University
Dubai
01.2010 - 01.2013

High School Diploma -

New Castle University
Dubai
01.2009 - 01.2010

Skills

FLUKE BIOMEDICAL & RAYSAFE PRODCUTS

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Accomplishments

  • ECG- Trim & TC20/30
  • CTG – FM20/30
  • Vital Sign Monitor- VMi, VS2, VS2+, VS3, VS4, VM6, VM8
  • Fluke Product training In Dubai, Masimo Product training
  • ISO Training for Technical Support Group
  • Undergone Technical / Application Training for Inspire Peak Flow products in Dubai
  • Undergone Training in Oracle Training
  • Undergone Training in Spear Head Solution for Management and Admin skills in Dubai
  • Asset plus Equipment tracking Training

Personal Information

Name : A. Mohamed Ariff.

Father’s Name : Er.Abdul Latheef

Nationality : Indian

Sex : Male.

Marital status : Married

Date of Birth : 28/04/1984.

Country of Residence : DUBAI ,UAE

Driving license : Valid UAE License

Language : English, Tamil, Malayalam

Permanent Address : KKD,Tamilnadu,India

Present Address : Dubai

Additional Information

  • Driving license : Valid UAE License

Interests

Travelling

Hiking

Driving

Timeline

Sales Specialist

FLUKE & RAYSAFE, Emirates Technology Company LLC, Healthcare Solutions
01.2018 - Current

Spare parts Sales & Support Executive

EMIRATES TECHNOLOGY COMPANY LLC, EMITAC Health Care Solutions
08.2016 - 01.2018

Technical Support Coordinator

EMIRATES TECHNOLOGY COMPANY LLC, EMITAC Health Care Solutions
03.2011 - 08.2016

High School Diploma -

Shridhar University
01.2010 - 01.2013

Marketing & Technical Support Coordinator

EMIRATES TECHNOLOGY COMPANY LLC, EMITAC Health Care Solutions
04.2009 - 02.2011

High School Diploma -

New Castle University
01.2009 - 01.2010

MBA - Marketing & HR

Crescent Engineering College
01.2005 - 01.2007

BBA - computer commerce

ST HINDU College
01.2002 - 01.2005
Mohamed AriffSales Specialist -Fluke Biomedical & Raysafe Radiation Products