Mohamed Ariff
Dubai
Summary
Motivated individual with 10 years of experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Sales Specialist
Emitac Healthcare Solutions
01.2020 - Current
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Breakthrough business secured during pandemic period for Biomedical test equipment and radiation products.
- Market Penetration competitor sites with 2 noticeable achievements.
- Develop sales Target and strategies in accordance with organizational goals and territory targets
Products Handled Medical device industry equipment testing devices like -Fluke Test Equipment, Raysafe
Radiation Products & Landauer badges - Innovative ideas and changing customer approach mindset and generating leads.
- Encourage knowledge sharing within team product sales features.
- OEM Sales target follow-up USD Quarterly & Half-yearly with Internal organization and Supplier for a total Target value of USD
- Distributor Annual sales targets of AED 3 M target 89% achieved during last year
- Attend Trade Shows like Arab Health, coordinating conferences and inviting customers for attending any special event or Product Launch Hands-on demo.
Expert in assigned area of sales through own initiative, as well as by attending all necessary sales
meetings/training sessions. - Participate regularly in both in-house and supplier product training events to stay current on Medical and competitive products.
- Establish Relationships and maintain good CRM with hospital Biomedical Engineers, Purchase Department,
Doctors & nurses for their upcoming new product, and forecast customer expectations. - Adapted analytical skills to reach projects using Excel spreadsheets and MS Office suite automation software, e.g. Salesforce, and Odoo.
- Capital Equipment, Service support, Consumables, accessories & calibration
Spare Parts -Consumables Sales & Technical Support
Emitac Healthcare Solutions
09.2016 - 12.2019
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- OEM Sales target follow-up of 50 K USD Quarterly & Half-yearly with Internal organization and Supplier for Total Target value of USD 200,000
- Distributor Annual Target of AED 1.5 M target for distributor company including.
- Apply Marketing Strategies Critical thinking and showcasing good leadership skills & interpersonal skills & organization skills.
- Medical Device sales experience , Service support, Consumables, accessories -Temperature probes ,vital sign sensors , cardiology & calibration, and Basic Troubleshooting.
● Medical Device FCO (Field Change Order) MOD- Modification Implementation Request from Principal follow-up
● Extending support for Installing Medical Equipment like Philips Critical Care Products / Hill-Rom patient care products /Masimo pulse oximeter & Natus newborn hearing screening & Phototherapy unit Equipment whenever the service department requires Support.
● Ensuring workshop Servicing, Repair & Returning of defective medical
● Workshop In-charge& Spare parts inventory management activities
Technical Sales Support Coordinator
Emitac Healthcare Solutions
03.2011 - 08.2016
- Worked with other departmental staff to answer questions and resolve problems.
- Maintained and verified accuracy of records and generated miscellaneous reports.
- Apply Marketing Strategies Critical thinking and showcasing good leadership skills & interpersonal skills & organization skills.
- Medical Device sales experience , Service support, Consumables, accessories -Temperature probes ,vital sign sensors , cardiology & calibration, and Basic Troubleshooting.
- Medical Device FCO (Field Change Order) MOD- Modification Implementation Request from Principal follow-up.
- Extending support for Installing Medical Equipment like Philips Critical Care Products / Hill-Rom patient care products /Masimo pulse oximeter & Natus newborn hearing screening & Phototherapy unit Equipment whenever the service department requires Support.
- Ensuring workshop Servicing, Repair & Returning of defective medical
- Workshop In-charge& Spare parts inventory management activities
Marketing Coordinator
Emitac Healthcare Solution
04.2009 - 02.2011
- Planned and executed internal and external marketing events.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Created engaging brochures and flyers to use for promotional materials and distribution.
- Tender preparation & submission and bank guarantee activities.
- Arab Health Sales improvement activity coordination.
- Planned marketing initiatives and leveraged referral networks to promote business development.
Education
MBA - Marketing & Human Resource
CRESCENT ENGINEERING COLLEGE
CHENNAI / TAMILNADU/ INDIA09.2007
Bachelor of Arts - Commerce
ST HINDU COLLEGE
NAGERCOIL/TAMILNADU /INDIA06.2005
Skills
- Sales Expertise
- Sales Forecasting
- Multitasking
- Leadership
- Interpersonal Skills
- Leadership
- Negotiating
- Lead Generation
- Product Sales
- Marketing Planning
- Medical Device
- Marketing Program
- Healthcare Industry
Additional Information
- MY Saskatchewan immigration nominee program Profile Is already in this province EOI Number 00484522
- My LinkedIn Profile link : https://www.linkedin.com/in/mohamedariff1/
Languages
English
Advanced (C1)
Tamil
Advanced (C1)
Timeline
Sales Specialist
Emitac Healthcare Solutions
01.2020 - Current
Spare Parts -Consumables Sales & Technical Support
Emitac Healthcare Solutions
09.2016 - 12.2019
Technical Sales Support Coordinator
Emitac Healthcare Solutions
03.2011 - 08.2016
Marketing Coordinator
Emitac Healthcare Solution
04.2009 - 02.2011
MBA - Marketing & Human Resource
CRESCENT ENGINEERING COLLEGE
Bachelor of Arts - Commerce
ST HINDU COLLEGE
Certification
Diploma Electronics & Instrumentation
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