Mohamed Ashraf
Assistant Consumer SAM
Dubai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
12
12
years of post-secondary education
2
2
Languages
Work History
Officer - Consumer SAM
Dubai Islamic Bank
Dubai
09.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
Collections Officer
First Abu Dhabi Bank
Dubai
12.2018 - 08.2019
- Achieved performance goals on consistent basis.
- Utilized skip tracing tools to locate clients.
- Verified and reviewed customer account information.
- Used skip tracing and other techniques to locate debtors.
- Negotiated to collect balance in full.
- Started foreclosure and repossession processes when warranted.
- Used scripted conversation prompts to convey current account information and obtain payments.
Collections Officer
Sutherland Global Services
Dubai
02.2017 - 09.2018
- Utilized skip tracing tools to locate clients.
- Located and monitored overdue accounts by using automated systems.
- Initiated negotiations for debt recovery through email, telephone and mail contact.
- Verified and reviewed customer account information.
- Received inbound calls and answered questions from customers satisfactorily.
- Used skip tracing and other techniques to locate debtors.
- Maintained high volume of calls and met demands of busy and productive group.
- Trained new team members on scripts, company services, and collection strategies.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Used probing techniques to determine debtors' reasons for delinquency.
- Negotiated to collect balance in full.
Debt Collection Officer
Tahseel - Hadaf Al Khaleej Debt Collections
Cairo
09.2014 - 10.2016
- Achieved performance goals on consistent basis.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Collaborated with other departments to verify customer compliance with payment plans.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Identified and contacted customers with overdue accounts to address payment status.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Processed debtor payments and updated accounts to reflect new balance.
- Responded to customer inquiries and provided detailed account information.
- Prepared and submitted legal documents to initiate court proceedings.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
- Analyzed customer financial records to determine appropriate payment plan.
- Entered client details and notes into system for interdepartmental access and review.
Customer Service Representative
Vodafone Egypt
Cairo
03.2013 - 08.2014
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor Of Business Administration - Business Administration
Ain Shams University
Cairo 10.2007 - 11.2019
Skills
Knowledge of payment plans
Timeline
Officer - Consumer SAM
Dubai Islamic Bank
09.2019 - Current
Collections Officer
First Abu Dhabi Bank
12.2018 - 08.2019
Collections Officer
Sutherland Global Services
02.2017 - 09.2018
Debt Collection Officer
Tahseel - Hadaf Al Khaleej Debt Collections
09.2014 - 10.2016
Customer Service Representative
Vodafone Egypt
03.2013 - 08.2014
Bachelor Of Business Administration - Business Administration
Ain Shams University
10.2007 - 11.2019