Mohamed Ashraf
Dubai,United Arab Emirates
Summary
Highly-motivated car sales using strategic selling abilities to consistently exceed targets. Maximized client loyalty through faultless service and expert account management. Converted leads through persuasive pitching to close profitable sales.
Enthusiastic Vehicle Rental Agent with knack for customer satisfaction and fleet management. Improved rental process efficiency by streamlining check-out and check-in procedures, resulting in higher customer retention. Skilled at resolving customer issues promptly, ensuring smooth operations and positive client experiences.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Car rental agent
avis car rental
Dubai, United arab emirates
07.2024 - Current
- Recorded rental agreements with accurate customer information for reliable records.
- Verified and documented driver information to quickly complete booking transactions.
- Prepared vehicles to high-quality standards for excellent customer satisfaction.
- Drove cars safely and legally between storage, pick-up and collection locations.
- Completed trip reporting for up to 30 rental vehicles daily for accurate, up-to-date records.
- Produced sales and performance reports and delivered to senior management and stakeholders.
- Introduced service methods that reduced queue wait times for improved office efficiency.
- Achieved high levels of customer satisfaction to increase recommendations and repeat business.
Rental sales agent
thrifty car rental
Dubai, united arab emirates
01.2023 - 03.2024
- Collaborated with team members for smooth operations during peak hours.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Recorded rental agreements with accurate customer information for reliable records.
- Verified and documented driver information to quickly complete booking transactions.
- .Managed over 50 customer calls per day
Retail sales associate
alshaya group H&M
alexandria, Egypt
01.2021 - 12.2023
- Maintained tidy sales floor to enhance shopping experience.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Welcomed customers and provided responsive assistance to improve store experiences.
- Advised customers on product selection based on their needs.
- Handled cash transactions accurately maintaining financial integrity.
- Operated till systems correctly, ensuring accurate transactions.
- Contributed to sales targets through active promotion of products.
Education
Bachelor of Commerce - accounting
Alexandria university
Alexandria 01.2019 - 01.2022
Skills
- Positive attitude
- Time-management
- Customer Service
- Knowledge of traffic laws
- Vehicle inspections
- Driving licence
- Vehicle knowledge
- Customer service excellence
- Document preparation
- Up-selling techniques
- Professional attitude
- Telephone etiquette
- After-sales support
Languages
Arabic
Native
English
Fluent
Accomplishments
customer services award by Avis for 2 months
highest upsell score most of the period in both companies
Timeline
Car rental agent
avis car rental
07.2024 - Current
Rental sales agent
thrifty car rental
01.2023 - 03.2024
Retail sales associate
alshaya group H&M
01.2021 - 12.2023
Bachelor of Commerce - accounting
Alexandria university
01.2019 - 01.2022
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