Mohamed Aslam A
Dubai
Summary
Results-oriented account manager/admin with 10 years of experience in marketing, e-commerce, retail, and marketplace management. Proven track record of optimizing sales performance using Power BI reports, driving growth, and delivering exceptional customer experiences. Expertise includes product catalog management, data analysis, PPC campaigns, category mapping, and inventory planning. Utilizes effective communication skills and a consultative selling approach to provide customized solutions that drive revenue growth. Constantly embraces advancements in Artificial intelligence (AI) and Data science (DS) to stay ahead in the industry.
Overview
11
11
years of professional experience
Work History
Account Manager Admin
Majid Al Futtaim
01.2022 - Current
- Support and maintain omnichannel (Mall of the Emirates) platform, including product listings, pricing, inventory management and order management.
- Worked on product catalogue creation in appropriate categories of the brands to go live on time.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Collaborate with cross-functional teams, including development, marketing and customer service, to achieve sale and attract leads.
- Contributed to event marketing, sale campaigns and brand promotion for the store; Also, ensuring prices and stocks are accurate.
- Training the store teams to process and fulfill the online orders.
- Allocated special categories for seasonal sale via category mapping (eg. Back to School, Eid, White Friday, Christmas etc.,..)
- Collaborate with the IT support team in troubleshooting and fixing the errors.
- Streamlined internal processes for better efficiency in account management tasks.
- Achieved recognition for outstanding performance, contributing to team's reputation for excellence.
Administrative Officer
Fuzail Technical Services LLC
10.2019 - 12.2021
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
- Maintained inventory of office supplies and placed orders.
- Trained and supervised employees on office policies and procedures.
HR Administrator
Blue Mountain Services LLC
01.2019 - 09.2019
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Oversaw hiring, staffing, and UAE labor law compliance.
- Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
- Maintained up-to-date knowledge of HR best practices, applying this expertise when advising managers on employee matters.
- Addressed employee grievances with empathy and efficiency, fostering supportive workplace culture.
- Enhanced workplace safety, conducting regular audits and training sessions.
- Managed payroll processing for over 500 employees, ensuring accuracy and timely disbursement.
- Negotiated with insurance providers to secure better rates for employee benefits, improving overall satisfaction.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
HR Coordinator
Synergy Group
04.2016 - 11.2018
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Maintained human resources information system and kept employee files up to date and accurate.
- Reviewed human resources paperwork for accuracy and completeness.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Conducted exit interviews to gather valuable insights into areas for improvement within the organization.
- Increased compliance with UAE labor laws by conducting regular audits of HR policies and procedures.
- Maintained accurate employee records in HRIS systems, enabling efficient data retrieval for reporting purposes.
- Evaluated timesheets for accuracy on regular and overtime hours.
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
Sales Executive
Romana Group of Company
01.2014 - 12.2015
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Achieved significant sales targets by motivating team and setting realistic yet challenging goals.
- Enhanced brand visibility, coordinating with marketing to develop impactful campaigns.
- Negotiated prices, terms of sales and service agreements.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Generated advertising brochure for vendor use.
Education
Bachelor of Science - Computer Science
Bharathidasan University
Tamilnadu, India01.2012
Skills
- Organizational skills
- E-commerce
- Product & Inventory management
- Administrative skills
- Decision-making
- Marketing & Communication
- Excellent communication skills
- Troubleshooting & networking skills
- Problem-solving
- Multitasking
- Team building
- Time management
Accomplishments
Received recognition and gifts from the Top Management for launching iPhone 16 products on time in online platform (Mall of the Emirates website & app).
Area Of Expertise
- Overall Administration
- HR Management
- Accounts management (Tally ERP, Zoho)
- Organizational development
- All Government & Immigration works
- Marketing Management
Currentvisastatus
Employment Visa
Personal Information
- Date of Birth: 08/07/92
- Gender: MALE
- Nationality: INDIAN
- Driving License: UAE Driving License
- Marital Status: MARRIED
Availability
Can join immediately along with NOC
Languages
English
Bilingual or Proficient (C2)
Arabic
Intermediate (B1)
Tamil
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Urdu
Advanced (C1)
Malayalam
Advanced (C1)
Timeline
Account Manager Admin
Majid Al Futtaim
01.2022 - Current
Administrative Officer
Fuzail Technical Services LLC
10.2019 - 12.2021
HR Administrator
Blue Mountain Services LLC
01.2019 - 09.2019
HR Coordinator
Synergy Group
04.2016 - 11.2018
Sales Executive
Romana Group of Company
01.2014 - 12.2015
Bachelor of Science - Computer Science
Bharathidasan University
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